Common reasons for players to not appear under the Network tab

Usually this indicates that some part of the communication piece is missing. It could be a player side setting or configuration that hasn't applied successfully or something at the network level that is preventing a successful communication with BSN.Cloud servers. 

A few common points to check;

1) In the setup package make sure that the option for BSN.Cloud was enabled.

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2) Make sure that the player was activated before or during the setup process. On how to activate the players, please see; 

https://brightsign.zendesk.com/hc/en-us/articles/1260802445790-How-to-activate-players-for-BrightAuthor-connected 

3) Ensure that the network meets the requirements for successful communication of players with their servers. For these requirements, please see;

https://brightsign.zendesk.com/hc/en-us/articles/360059584233-BSN-cloud-ports-and-URLs-for-the-BrightSign-players 

4) It could be that players are running an older version of OS. The requirement for BSN.Cloud compatibility is that they run a version beyond 8.0.119.

https://brightsign.zendesk.com/hc/en-us/articles/218066817-How-do-I-update-the-Firmware-on-a-BrightSign-player- 

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