HDCP Support on the 4K1142

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Last updated: 3/4/2015

4K1142 players shipped prior to February 2015 do not support HDCP (High-bandwidth Digital Content Protection). As a result, any HDMI Input video that is encoded using HDCP will not be displayed by the player. This mostly applies to (non-4K) HD video output from a cable/satellite receiver or Blu-ray player.

If you have an 4K1142 player without HDCP support and you require HDCP support, it will need to be returned to a BrightSign facility to be securely updated. If you require HDCP compatibility, contact BrightSign support for further instructions. 

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12 Comments

Date Votes
  • 0
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    Info

    Hmm, we just ordered the 4K1142 and cancled it now. How big is the change to get one in november? Thx!

  • 0
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    Hugh Stevenson

    We are also using the 4K1142, and have an interesting problem.  The actual signal from the satellite passes through the media player to the TV without a problem.  However, the remote snapshot gives us an HDCP error!  See attached photos.

    Part of our purpose in monitoring the remote snaps is to verify the channel being displayed, so please let us know how to get some help with this issue.  It doesn't seem likely that it's a cable problem, or we'd have the same problem at the TV.  There is no mfg date on the unit, but its serial# is X3K4D7000770.

    Thanks

  • 0
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    Lyndon

     

    Actually it makes sense that the snapshots wouldn't show content. If we could take a picture of the protected signal, then we could technically record it as well. 

  • 0
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    Hugh Stevenson

    Thanks for your response.  However -

    1) Unfortunately, it doesn't allow us to verify the channel being displayed.  The players will be many hours apart geographically, so we may not physically visit some installations for months at a time.  We planned on using the Remote Snapshot feature to make sure employees didn't watch whatever they wanted (we're putting these in for our customers).

    2) We didn't encounter this problem during initial in-house testing.  I've attached a remote snapshot from our test player, showing ESPN on screen.  Both players worked fine here.  We're getting ready to roll this out, and have installed a player at one of our branches.  We're experiencing this problem there.

    Based on our experience here, I don't believe that these units are designed to not show you protected content via the remote snapshot.  The unit with the issue is now over 2 hours RT away, and we'd like a more considered response regarding possible solutions.

     

  • 0
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    Lyndon

     

     

    I've forwarded the question to our senior video developer. I'll post a repsonse once I hear back. 

  • 0
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    Hugh Stevenson

    It's been a couple of weeks since your last response.  Could you please follow up with the senior video developer?

    Thanks!

  • 0
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    Lyndon

     

    Our developers were unable to duplicate the problem. They were able to take a snapshot of HDCP protected content. The problem is no simple explanation why it's happening.

    While you're not onsite, is the diagnostic server on the player enabled? If yes, can you remote into a computer on the customer's network using something like teamviewer?  If yes, then we can retrieve the contents of the system log from the player. We could also remotely update the firmware to see if this is some temporary hiccup with older firmware. 

  • 0
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    Hugh Stevenson

    I'll be at Napa tomorrow for the Physical Inventory & will spend a little time on the media player.  I plan to change out a cable & power cycle everything.  While there, I'll try to get the diagnostic server running.  It would be a great help if you could respond to my questions below today!

    1) I was able to get it working on our test player by resetting it back to factory default & redoing the initial setup.  Is that the only way to start up the diagnostic server logging?

    2) I can log into the test player diagserver now, but only via the internal IP address, which I got by pulling the SD card.  I can't use that technique for offsite players.  Do you know another easy way to get the internal IP address?  Only the external address shows up on BSN Web.

  • 0
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    Lyndon

    Hugh, sorry I didn't notice you had replied.

     

    No, you don't have to reset a unit to enable the diag server. You can create new setup files and power up with those files. If you were using a bsn account, you can right click on a unit in brightauthor, and turn on the diag server, under manage, status.

     

    If bonjour is installed on the computer, and supported on the network, you can try http://brightsign-serialnumber.local.

     

     

     

  • 0
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    Hugh Stevenson

    Thanks,

    After updating this thread, I discovered the access to the setup parameters via BA Manage/Status/Edit & was able to get the diagnostic server running.

    Better yet, after swapping out an HDMI cable & rebooting, the remote snapshot started working correctly, showing the channel being output to the TV rather than the HDCP error message.  I suspect the reboot was all that was necessary, but we had bought the cable from Red Dot with the player, so I wanted to put it to use, anyway.

    So, all is OK here now.  If the developers are still interested in this issue, they might investigate what happens when the video signal device chain is changed (in this case, inserting an HDCP-compatible player between satellite receiver & TV).  I wasn't there when the satellite was installed, so I don't know exactly how it was done, but if everything was left powered up, the player probably did not reboot.

    Thanks!

     

  • 0
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    Hugh Stevenson

    We're still experiencing a recurring problem with the remote snapshot.  It's livable for us, but perhaps its repeatability will help you diagnose the cause.  The presentation is playing from 6am-6pm M-F, and we're taking snapshots on 2 hour intervals, with the 1st happening at 7:30am.  All of them look fine, except at 5:30pm.  It always shows the HDCP error message.  This began happening on 2/24 & has now happened the last 4 weekdays.

    I think I may have changed the presentation via BSN Web around that date (since we started it up on Saturday 2/20, it was originally on a 6 day schedule).  I tried publishing the schedule via BA to 6am-5:45pm in case the problem was related to using BSN Web, but we got the HDCP message again yesterday at 5:30pm.

    On 2/17, you mentioned accessing the player diagnostic server to retrieve some information.  I can login to it via a browser.  Can you please give me instructions for getting the info you want from it?

    thanks

  • 0
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    Hugh Stevenson

    Yesterday's 5:30 snapshot also has the HDCP error.  BTW, would it be preferable that I submit a formal support request for this issue?

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