Supported video formats and codecs

The following describes the requirements for video to play successfully on BrightSign players.

XTx44, XDx34, HDx24

4K Video

  • Video Codec: H.264, H.265, or VP9
  • Resolution: The maximum supported resolution is 3840x2160x60p.
  • Color Depth: 4K video can be encoded at 4:2:0 subsampling with 8 bits (Main Profile) or 10 bits (Main 10 Profile) of depth.
  • HDR and Dolby Vision: XTx44 players support both HDR10 and Dolby Vision.
  • Display Hardware: The maximum supported framerate and color depth are also affected by your display hardware. See this section of the 4K Video Encoding tech note for more details. 

NoteBrightSign players support both H.265 version 1 profiles: Main and Main 10. However, we do not support the recently ratified version 2 profiles.

  • Container Format: The following container formats are supported: .ts, .mov.mp4, .mkv, .webm.

Note: XTx44/XDx34 models currently support .webm video with the Opus audio codec (not Vorbis), while HDx24 models support .webm with the Vorbis audio codec (not Opus).

  • Bitrate: The XTx44 and XDx34 models support a constant bit rate (CBR) between 70 and 80 Mbps. These values apply to both the primary and secondary video decoders.
  • Merge Mode: If you are using B-frames as references in H.265 “merge mode”, the size of the references list should be limited to two or less.
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps
  • Fast Start: Enabling fast start (-movflags +faststart) is recommended, especially for videos used in synchronized playback and BrightWall, as well as videos of large filesize and/or duration

Note4K video must be played from a Class 10 SD card.

HD Video

  • Supported Codecs: H.265, H.264, VP9, MPEG-2
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps
  • Fast Start: Enabling fast start (-movflags +faststart) is recommended, especially for videos used in synchronized playback and BrightWall, as well as videos of large filesize and/or duration

XTx43, XDx33, 4Kx42

4K Video

  • Video Codec: 4K video must be encoded as an H.265 (HEVC) file. 
  • Resolution: The maximum supported resolution is 3840x2160x60p.
  • Color Depth: 4K video can be encoded at 4:2:0 subsampling with 8 bits (Main Profile) or 10 bits (Main 10 Profile) of depth.
  • HDR and Dolby Vision: XTx43 players support HDR10
  • Display Hardware: The maximum supported framerate and color depth are also affected by your display hardware. See this section of the 4K Video Encoding tech note for more details. 

NoteBrightSign players support both H.265 version 1 profiles: Main and Main 10. However, we do not support the recently ratified version 2 profiles.

  • Container Format: The following container formats are supported: .ts, .mov.mp4, .mkv, .webm.

Note: These players support .webm video with Vorbis audio only. The Opus audio codec is not supported.

  • Bitrate: We recommend a CBR between 30 and 40 Mbps. These values apply to both the primary and secondary video decoders.
  • Merge Mode: If you are using B-frames as references in H.265 “merge mode”, the size of the references list should be limited to two or less.
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps
  • Fast Start: Enabling fast start (-movflags +faststart) is recommended, especially for videos used in synchronized playback and BrightWall, as well as videos of large filesize and/or duration

Note4K video must be played from a Class 10 SD card.

HD and SD video

  • Supported Codecs: H.265, H.264, VP8, MPEG-2, MPEG-1
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: BrightSign players support .wmv files that are exported from PowerPoint (i.e. video-only .wmv without .wma audio). Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Specs for MPEG-1 Extensions/Containers: System streams only (elementary streams are not supported)
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps
  • Fast Start: Enabling fast start (-movflags +faststart) is recommended, especially for videos used in synchronized playback and BrightWall, as well as videos of large filesize and/or duration

LS424

  • Supported Codecs: H.265, H.264, MPEG-2
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps
  • Fast Start: Enabling fast start (-movflags +faststart) is recommended, especially for videos used in synchronized playback and BrightWall, as well as videos of large filesize and/or duration

HDx23, LS423

  • Supported Codecs: H.265, H.264, VP8, MPEG-2, MPEG-1
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: BrightSign players support .wmv files that are exported from PowerPoint (i.e. video-only .wmv without .wma audio). Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Specs for MPEG-1 Extensions/Containers: System streams only (elementary streams are not supported)
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps
  • Fast Start: Enabling fast start (-movflags +faststart) is recommended, especially for videos used in synchronized playback and BrightWall, as well as videos of large filesize and/or duration

XDx32, XDx30, HDx22, HDx20, LSx22, HDx10

  • Supported Codecs: H.264, MPEG-2, MPEG-1
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported.

  • Additionally Supported Extensions.wmv files that are exported from PowerPoint (i.e. video-only .wmv without .wma audio).
  • Specs for H.264 Extensions/Containers: Support for Main and High Profiles up to level 4.2
  • Specs for MPEG-1 Extensions/Containers: System streams only (elementary streams are not supported)
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps
  • Fast Start: Enabling fast start (-movflags +faststart) is recommended, especially for videos used in synchronized playback and BrightWall (not applicable to HDx10 models), as well as videos of large filesize and/or duration

HD600

  • MPEG-1 or MPEG-2 Standard video files
  • Supported extensions .MPG and .VOB
  • Must be a Program Stream (System Stream for MPEG-1)
  • Must contain an audio layer at a 48Khz sample rate, even if it's just silence.
  • Maximum bit rate supported is 9Mbps
  • Maximum video resolution supported is 720x480

HD2000

  • MPEG-1 or MPEG-2 HD or Standard video files
  • Supported extensions .MPG and .VOB
  • Must be a Program Stream (System Stream for MPEG-1)
  • Maximum bit rate supported is 25Mbps
  • Maximum video resolution supported is 1920x1080i (interlaced)

 

Have more questions? Submit a request

61 Comments

  • 0
    Avatar
    Léandre BRECL

    Hello,

    I'm in the same situation, can not play videos in "frame packing" on XD1030 player.

    Format too vague ...

    Latest Firmware seem bugged for 3D.

    Try this firmware here:

    http://brightsignbiz.s3.amazonaws.com/firmware/xd/4.7/4.7.96/brightsign_xd_update_4.7.96.zip

    M2TS is not supported, you must convert it to .ts format, or simply rename the extension as .ts (sometimes it works)

    I am waiting return from BrightSign about the format "Frame packing" ... I hope to have an answer ...

    If anyone has a sample video Frame Packing which works on this player I'm interested ...

    Thank you in advance for your support.

    Léandre

  • 0
    Avatar
    alessandro turrini

    hi, I want to know if they are compatible mkv files (not for the 4k) and software that uses the player to read the files from a network nas with many archived film.

    thank you

    alessandro

     

  • 0
    Avatar
    semi

    AAC does not come out the analog audio port!

    pcm is not supported in H265 files!

    I do not need HDMI audio as Im clearly asking for analog audio port help.

    This is a standard video codec issue.

    Why do you not know this????

  • 0
    Avatar
    Alex

    We take this into consideration. It's not in the current active development list. If the content is 25p, then 50i or 50p is going to be the best looking output.

  • 0
    Avatar
    Alex

    Donovan Dowty,

    Please look at the below page first:

    http://support.brightsign.biz/entries/168015-No-audio-but-video-plays-correctly

     

    alessandro turrini,

    You can configure a BrightSign player to download content from a network storage. You can do this either by using Simple File Network setup or by creating a Media RSS feed and point a player to that feed. All can be setup using BrightAuthor software.

  • 0
    Avatar
    Dave Rice

    I have a h264/mp4 file that I'd like to play on an HD220. The file matches the criteria listed in the article, but does not play. The file is over 8 hours long however. Is there a duration limitation as well? Also because the duration is so high and it is variable bit rate some of the tables in the Sample Description are very large.

    For instance:

    Sample Size table (stsz) is 3,025,664 bytes.
    Composition Time to Sample table (ctts) is 5,282,424 bytes.

    If not a duration limit are there any byte size limits to the sample description tables.

  • 0
    Avatar
    Sander Bontje

    BrightAuthor allows me to choose from several different output resolutions and frame rates for a presentation. I am shocked to discover that although I can choose from 1080p*24/1080p29.97/1080p30* (and more), 1080p*25* is not listed. Is 1080p*25* really unsupported? Like most people living in PAL countries, almost all of our content is 25 fps based.

    I'm using the lastest official release of BA (3.2.0.12). I am currently using 1920x1080x50i for the moment, but interlaced output is far from ideal.

  • 0
    Avatar
    mats bigert

    Hi,

    I just bought 4 brightsign players LS422 for a video installation.

    I am trying to configure my videofiles for them but

    I am working on a mac and the raw footage is edited in FC.

    1920x1080i. What is the best format to export my files in for these players?

    Best wishes,

    Mats Bigert

  • 0
    Avatar
    Lyndon

    can you send us a link to the files that don't work? You can send them into support. The 1920x3970 file isn't going to work. The 4k units don't play portrait 4k files. You would need to encode it as landscape, so 3970x1920 but rotated 90 degrees, so it looks like it's on its side when on your computer.  When published landscape to the player, it will play in portrait.

     

    The other 4k file should work fine. On our website, under demos, have you tried publishing any of the 4k content we have on the web? do those play fine on your player?

  • 0
    Avatar
    Romeo

    Hi Semi,

    I'm not sure if you've submitted a support ticket to support@brightsign.biz with a link to download your BA project with your test file but as I don't have your content to look at, it's hard for me to tell you exactly what you're doing wrong...

    >pcm is not supported in H265 files!

    That's dependent on the container and the encoder used. However, I can confirm that It should possible to encode a file with PCM audio in a MOV container.

    Please publish the below presentation on your player.

    http://brightsignnetwork.com/download/Romeo/HDR_10bit_With_Audio_Romeo.zip

    Do you now get audio outputted to the analog output?

    Regards,

    Romeo

     

     

  • 0
    Avatar
    marcel

    i tried a lot to get h265 hevc on the brightsign hd223 stutterfree

    working - definetely no chance.

    i went down to bitrates lower then 18Mbps with Encoders like

    Adobe Media Encoder and FFWorks in CBR packed as Mov's or MP4's.

    Also the seamless Loop doesn't work with H265 at all (MOV,Audio as PCM sowt)...

    working with brightsign players since a couple of years i had no

    probs before using H264 with stuttering or seamless looping.

     

    Edited by marcel
  • 0
    Avatar
    Anders Nilsson

    Hi,

    I´m having some difficulties with my Brightsign hd120-player. I simply can't get my film to play.

    The original file was a 5 gb Apple ProRes 422, 1920x1080 MOV-file with sound in PCM, which I used FCP/Compressor to convert to a H264-MPEG-4 part 10, quicktime MOV-file, with MPEG AAC audio. The filezise is now 2,18 gb.

    The publishing in BrightAuthor seem to work fine but when I try to play the file on my player it will not start. Does anyone know what I am doing wrong?

    The SD-card is working, the presentation properties is correctly set to HDMI and screen resolution 1920x1080, where I have tried 50p, 29,97p and 25p. The video is 25 fps.

    Regards

    Anders

     

  • 0
    Avatar
    Alex

    H.264 video, up to 30 fps, up to 25Mbps bitrate, AAC audio in mp4/mov container would be OK. You may find this Optimizing Video Quality guide helpful.

  • 0
    Avatar
    Brecht Gettemans

    Ok I got some issues (with encoding to UHD :-)). When using Premiere Pro (CC 2018) to encode to H.265 (3840 x 2160) there is no thumbnail of the video shown:

    However when previewing the video is works fine. When I publish to a player (XD233) only the audio plays, but the screen is black.

    Here's some info on the file itself:

    Question number 2: H.264 files with resolutions higher than 1920x1080 are not supported says a popup when trying to import in the playlist. For example 2304 x 1344. However... 600x3840 or 3840 x 600 or 540 x 3642 etc...works. All rendered the same. Here's some info (btw this one doesn't work):

    Could you please advice since we've got over 25 pieces of XD233 which we can't use to play UHD or custom resolution files. And yes I've read your 'how to' about codecs and stuff.

    Thanks

     

  • 0
    Avatar
    Anders Nilsson

    This is strange. I´ve scaled the video to 1280x720. Made a short clip of the video, published it and it works fine. But when I publish the complete video it does not work! The size of the complete film is 1,1 GB.

    This is for an exhibition where 4 films will be in a loop so I tried to publish this 1280x720 together with a clip that currently is a mpeg 2 720x480 video. When I start the player the 720x480 video plays correctly, but then nothing happens…

    Any suggestions?

     

  • 0
    Avatar
    marcel

    it seems a lot of people ask that before, but can you

    provide a template for Adobe Media Encoder & FFWorks (FFmpeg) etc. -

    with the right format settings for H265 Hevc without hiccups in the Video?

    Btw. Adobe Media Encoder doesn't allow to include PCM Audio into MP4 / H265 or

    MP4 / H264 so you have to mux with FFWorks (FFmpeg).

    I know you provide a Tutorial with Quick Time 7 but that is a really

    old piece of Software and just allow H264 not H265 with PCM.

     

     

     

     

     

     

     

     

    Edited by marcel
  • 0
    Avatar
    Brecht Gettemans

    Yes I'll send you the file. What do you mean send them into support? Can I send Wetransferlink to an email adress? By the way 3970x1920 (AVC/H.264) doens't work either: 'the resolution of the video file is not supported'. I really don't understand why something like 600 x 3840 works fine and then others don't. Since all the other stuff like codec, fps, bitrate, color depth etc. are the same on all of them it must have something to do with the resolution.

  • 0
    Avatar
    Megan Busch

    I am using .wmv files in my presentation, which should be supported with HD220 hardware. However, the videos do not play with sound when published to a TV. I have BrightAuthor Version 3.7.0.37. What could be the problem?

  • 0
    Avatar
    Alex

    In regards to wmv, we only claim support for powerpoint 2010 video export. There is no official support for wma audio. You need to convert the wmv file to the format that we support. There's a free utility called handbrake that does a god job converting wmvs to mp4, using default settings:

    http://handbrake.fr/downloads.php

  • 0
    Avatar
    Lyndon

     

    I meant send to support @ brightsign.biz.

    Please keep in mind that 4k videos must be h.265. You can use h.265 for any sized content, but h.264 is only supported for HD, max 1080p. 

  • 0
    Avatar
    Richard J Rubasch

    Just for fun encode the same settings but scale it to 1280 x 720 and republish the playlist.  Post back. 

     

    Since not all monitors support 1920 x 1080 we have decided to go with all 1280 x 720 encodes so there is no compatibility on the clients end if they purchase a 720 monitor.  I had issues with 1080 material as well.  Also the player would not play any files I encoded with the x264 codec.

     

    Rich

  • 0
    Avatar
    Petr Krobot

    Hello,

    Are there any changes in last weeks? Im not able to add media files to playlist in MP4 (1920x1200px)...but there are the same video files we are using in XT1143 for almost 2 years.

  • 0
    Avatar
    Alex

    Anders,

    Does the unit reboot itself when it comes to a "bad video" playback? Are the leds flashing on the unit? Which color?

    Power up your HD120 player without SD card and check what firmware version is displayed on the screen that's plugged to the player.

    Please send your brightauthor presentation file (.bpf file).

    Download a free program called mediainfo from this page http://mediainfo.sourceforge.net

    Use mediainfo to open your problem video file, click on View - Text, copy the full specs of the video to a notepad file and attach a notepad file to this thread.

  • 0
    Avatar
    Dave Rice

    Thanks for replying. A mediainfo (with extended mediatrace output) is available here; https://gist.github.com/dericed/8a280c33b875c6217dae48b060a297c7. The characteristics appear to align with the requirements above but this file does not play. For reference, I'm working on this MediaPolicy expression as a test for compliance with the requirements of the XDx32, https://github.com/amiaopensource/videosampler/blob/master/brightsign_playback_XDx32_policies.xml

  • 0
    Avatar
    Anders Nilsson

    The player just stops and only the power-led is lit, and it is constantly green.

    The firmware is 4.7.122, and BrightAuthor is 3.7.0.37

     

    I´m attaching the files.

     

    Thanks for your help.

     

     

  • 0
    Avatar
    Lyndon

     

    You've tried aac and pcm audio. Which player are you testing this file on? The audio works fine from hdmi output? 

     

    Both of those audio formats are supported. Can you send a link to support@brightsign.biz with one of your videos? 

  • 0
    Avatar
    Brecht Gettemans

    I did send it to support a while ago, but no respons so far. And ofcourse I render 4K in h.265 as you can read in my previous posts. That's the issue, I do everything like you guys explain but it doesn't work. What can I do to get a quicker respons and - preferably - the solution? Do you guys have a real b2b helpdesk or a phone number? As mentioned before we have over 25 XD233 and at least 40 LS432, 8 4K1042, 30 XD232 and 16 XD1230. A total cost of over €20000. Please provide a helpdesk that offers a solution on professionel level.

    Thanks

  • 0
    Avatar
    Alex

    This is the problem setting:

    Format profile                           : Main@L5.0

    As mentioned in this article:

    Main or High Profile up to level 4.1 on HD series and up to level 4.2 on XD series

    The video must be redone at level 4.1 or lower to work properly on the HD120.

    Also, please note, the max supported bitrate is 25 Mbps. The bitrate of your video is 35 Mbps.

  • 0
    Avatar
    Lyndon

    I'll check if anyone has a template for adobe media encoder.

     

    This is a seamlessly looping h.265 file with pcm audio in the first example. The other ffmpeg encodes are other strings I found in responses we've sent out to customer asking for encoding settings. 

     

    FFMPEG

    F:\vboxshared\Zeranoe\ffmpeg -probesize 500M -analyzeduration 500M -loglevel verbose -i F:\EncodeSource\50194\CLIP_TT.mov -pix_fmt yuv420p -s:v:0 1920x1080 -preset:v medium -c:v libx265 -x265-params vbv-bufsize=10000:vbv-maxrate=40000:crf=16:bframes=2 -c:a pcm_s16le -ar 48000 F:\EncodeSource\50194\CLIP_TT_H265_Seamless_Loop.mov

     

    FFMPEG Other:

     

    ffmpeg -i inputfile.mov -c:v libx265 -preset:v ultrafast -x265-params crf=20 -pix_fmt yuv420p outfile.ts

    ffmpeg -i inputfile.mov -c:v libx265 -x265-params bitrate=15000:vbv-bufsize=8000:vbv-maxrate=15000 -pix_fmt yuv420p outfile.ts

     

    ffmpeg -i %INPUTFILE% -c:v libx265 -x265-params bitrate=27000:vbv-bufsize=8000:vbv-maxrate=40000 -pix_fmt yuv420p -movflags +faststart -f mp4 %OUTPUTFILE%

  • 0
    Avatar
    semi

    Im not from BS but why not just render your video at 4K with black borders? Your screen should zoom to its native size.

Please sign in to leave a comment.
Can't find what you're looking for? Try to
Powered by Zendesk