Supported video formats and codecs

The following describes the requirements for video to play successfully on BrightSign players.

XTx44, XDx34, HDx24

4K Video

  • Video Codec: H.264, H.265, or VP9
  • Resolution: The maximum supported resolution is 3840x2160x60p.
  • Color Depth: 4K video can be encoded at 4:2:0 subsampling with 8 bits (Main Profile) or 10 bits (Main 10 Profile) of depth.
  • HDR and Dolby Vision: XTx44 players support both HDR10 and Dolby Vision.
  • Display Hardware: The maximum supported framerate and color depth are also affected by your display hardware. See this section of the 4K Video Encoding tech note for more details. 

NoteBrightSign players support both H.265 version 1 profiles: Main and Main 10. However, we do not support the recently ratified version 2 profiles.

  • Container Format: The following container formats are supported: .ts, .mov.mp4, .mkv, .webm.

Note: XTx44/XDx34 models currently support .webm video with the Opus audio codec (not Vorbis), while HDx24 models support .webm with the Vorbis audio codec (not Opus).

  • Bitrate: The XTx44 and XDx34 models support a constant bit rate (CBR) between 70 and 80 Mbps. These values apply to both the primary and secondary video decoders.
  • Merge Mode: If you are using B-frames as references in H.265 “merge mode”, the size of the references list should be limited to two or less.
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

Note4K video must be played from a Class 10 SD card.

HD Video

  • Supported Codecs: H.265, H.264, VP9, MPEG-2
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

XTx43, XDx33, 4Kx42

4K Video

  • Video Codec: 4K video must be encoded as an H.265 (HEVC) file. 
  • Resolution: The maximum supported resolution is 3840x2160x60p.
  • Color Depth: 4K video can be encoded at 4:2:0 subsampling with 8 bits (Main Profile) or 10 bits (Main 10 Profile) of depth.
  • HDR and Dolby Vision: XTx43 players support HDR10
  • Display Hardware: The maximum supported framerate and color depth are also affected by your display hardware. See this section of the 4K Video Encoding tech note for more details. 

NoteBrightSign players support both H.265 version 1 profiles: Main and Main 10. However, we do not support the recently ratified version 2 profiles.

  • Container Format: The following container formats are supported: .ts, .mov.mp4, .mkv, .webm.

Note: These players support .webm video with Vorbis audio only. The Opus audio codec is not supported.

  • Bitrate: We recommend a CBR between 30 and 40 Mbps. These values apply to both the primary and secondary video decoders.
  • Merge Mode: If you are using B-frames as references in H.265 “merge mode”, the size of the references list should be limited to two or less.
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

Note4K video must be played from a Class 10 SD card.

HD and SD video

  • Supported Codecs: H.265, H.264, VP8, MPEG-2, MPEG-1
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: BrightSign players support .wmv files that are exported from PowerPoint (i.e. video-only .wmv without .wma audio). Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Specs for MPEG-1 Extensions/Containers: System streams only (elementary streams are not supported)
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

LS424

  • Supported Codecs: H.265, H.264, MPEG-2
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

HDx23, LS423

  • Supported Codecs: H.265, H.264, VP8, MPEG-2, MPEG-1
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: BrightSign players support .wmv files that are exported from PowerPoint (i.e. video-only .wmv without .wma audio). Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Specs for MPEG-1 Extensions/Containers: System streams only (elementary streams are not supported)
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

XDx32, XDx30, HDx22, HDx20, LSx22, HDx10

  • Supported Codecs: H.264, MPEG-2, MPEG-1
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported.

  • Additionally Supported Extensions.wmv files that are exported from PowerPoint (i.e. video-only .wmv without .wma audio).
  • Specs for H.264 Extensions/Containers: Support for Main and High Profiles up to level 4.2
  • Specs for MPEG-1 Extensions/Containers: System streams only (elementary streams are not supported)
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

HD600

  • MPEG-1 or MPEG-2 Standard video files
  • Supported extensions .MPG and .VOB
  • Must be a Program Stream (System Stream for MPEG-1)
  • Must contain an audio layer at a 48Khz sample rate, even if it's just silence.
  • Maximum bit rate supported is 9Mbps
  • Maximum video resolution supported is 720x480

HD2000

  • MPEG-1 or MPEG-2 HD or Standard video files
  • Supported extensions .MPG and .VOB
  • Must be a Program Stream (System Stream for MPEG-1)
  • Maximum bit rate supported is 25Mbps
  • Maximum video resolution supported is 1920x1080i (interlaced)

 

Have more questions? Submit a request

61 Comments

  • 0
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    Alex
  • 0
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    Brecht Gettemans

    Yes I did send all the info through https://brightsign.zendesk.com/hc/en-us/requests/new. I used wetransfer to upload my video files and copied the link as your attachment only accepts maximum filesize of 20MB (?). But clearly something went wrong since there is no history of any activity. So I'll do it again.

  • 0
    Avatar
    Engin Kümüştekin

    How to play portrait video files on XD1030. I have a 1080x1920p video which is mov file. I tried to play this file but it is not supported. Can you help me?

  • 0
    Avatar
    Alex

    The video must be 1920x1080, but rotated counter clockwise. 1080x1920 content isn't supported.

  • 0
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    Donovan Dowty

    Not getting sound on videos on 210 & 220 units. Is there a way I can provide you the playlist file or video file so you can verify?

  • 0
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    Lyndon

    Brecht, did you email us under a different login? As you can see below under your profile, there are zero tickets in your history. According to our system, you've never emailed support@brightsign.biz

    I've searched by your first name, last name, and by your domain, and I can't find a single case. We're usually responsive with most support emails contacts resolved in 3 or fewer emails. Please email support@brightsign.biz and we'll respond. 

     

    If we can get a link to your video as well a screenshot of the encoding settings you're using, that would be helpful. We've not had any problems with customers encoding h.265 files to spec and those files not working.

     

  • 0
    Avatar
    Lyndon

     

    I have your videos....the 2300x1100 vid has to be re-encoded as h.265. Anything outside hd resolution has to be h.265, so anything wider than 1920 or anything taller than 1080.

    I replied to your case. The video is playing on my end, the h.265 one.

     

  • 0
    Avatar
    Alex

    1080p 30fps mpeg2 - supported

    720p 25fps mp4 - supported

    HD models support 30fps content, XD - 60fps. Higher fps isn't supported, lower fps is supported.

    The same is true for a frame size. The highest frame size for a video is 1920x1080. Anything lower is also supported.

    Video quality technote (designed primarily for HDx10 series) has valuable tips to look at.

  • 0
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    joe

    Can combinations of supported codecs and frame sizes be used in programs?

  • 0
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    Alberto Donoso

    Do you support PowerPoint Presentations?

  • 0
    Avatar
    Romeo

    Hi,

     > If I show a 1080p30fps video followed by a 720p 25fps is it going to automatically fill the screen with the smaller frame size and paly both files at the correct speed?

    No, your 25fps video will stutter at 30p and you’ll also want to avoid scalling content as again the output quality would be affected in a negative manner. 25fps content is best played back at 50p, 50i videomode.

    So to summarise, you could mix and match content but it will look bad and I would strongly recommend that you avoid doing this.

    Regards,

    Romeo

  • 0
    Avatar
    Alex

    Please refer to Powerpoint article for details.

  • 0
    Avatar
    Alex

    Please provide an example.

  • 0
    Avatar
    Lyndon

    YOON SEOK JEON:

     

    If you use the latest brightauthro 4.4, under file, presetation properties, you can choose 10bit for the video output setting.

     


  • 0
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    Rob Davy

    Why does it not support MPEGs with .mpeg file extensions, only .mpg?

  • 0
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    joe

    Ok thanks , Glad I asked.

    Before I used Brightsign I used WDTV among several other media players and they all played any sequence of framerates or codecs back to back seamlessly. I only asked this question as I couldn't understand why you have to hard set the frame rate in the project.
    And I cant say I still see why this should be for simple sequence programs that rely on frame syncing.

  • 0
    Avatar
    Lyndon

    You can play a 1080x1920 video using the latest brightauthor on the xd1030. You need to update to the latest firmware. And, must be using at least brightuathro 4.3. 

     

    Some models like the older HD220/1020 don't support this, but your xd1030 does. Your brightauthor project should be created in portrait mode.

  • 0
    Avatar
    Alex

    For the best video type for sync, see this faq.

  • 0
    Avatar
    Romeo

    Just to be clear, you can mix and match different codecs. The mixing of content with different framerate is what would be an issue here.

    Even though scalling up does affect the output quality slightly it's still pretty good!

  • 0
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    Richard J Rubasch

    Does the HD220 support x264 codec encodes?

  • 0
    Avatar
    joe

    I guess that means no

    For my purposes I just need to know that 1080p 30fps mpeg2 can be followed by a 720p 25fps mp4 and then loop ok.
    If only some codec/frame sizes / fps combinations work then I would like to know which might cause problems?

  • 0
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    Alex

    .mpeg extension is not visible in BrightAuthor.

  • 0
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    joe

    Im not sure that Im being clear. I can see and read exactly what is supported and state as much in my question.

    I want to be sure that I can mix combinations of codecs etc in a single program.
    "Can combinations of supported codecs and frame sizes be used in programs?"
    If I show a 1080p30fps video followed by a 720p 25fps is it going to automatically fill the screen with the smaller frame size and paly both files at the correct speed?

    Apologies if your answer means this but I can only see that you are stating the known supported codecs which Im clearly not concerned with.

  • 0
    Avatar
    semi

    I cannot get analog audio from H265 files.

    Please list the codecs and bitrates etc. The lack of documentation and support is very frustrating.

    I have tried many codecs and they do not come from the analog audio port.

     

     

     

  • 0
    Avatar
    Lyndon

     

    There's no limit to the duration.  How is the sd card formatted that you're using? Is it ext4 or ntfs? And, are you playing back with a script or single file on the sd card? Can you use mediainfo to get the specs and send them to us?

  • 0
    Avatar
    joe

    Is there a best codec / format for media synchronising on the HD220 etc.

    I have had success with MPEG-2 transport stream but need to know if H264 cbr is as good.

    You say above that H264 is best for picture quality so in terms of staying in sync is it still the best when doing network synched / video wall work?

     

  • 0
    Avatar
    Ramcharan Arya

    I have 1010w unit I am able to play .mp4 file format. Does this require any specific software version for 1010w unity. please advice. Thank you

  • 0
    Avatar
    B3rr6x

    Hi,

    Can you tell me how to encode MVC 3D in frame packing as .m2ts files are not supported? I'm a XD 1030 user.

  • 0
    Avatar
    YOON SEOK JEON

    Hello,

    I want to see with 3840x2160p60 10bit video output by BrightSign 4K

    Contents file format is... 

    I test with QuantumData 980B(4Kp60 10bit supported EDID loaded).

    Test result is 8bit...  

    My test unit is... 

    What should i do???

    Edited by YOON SEOK JEON
  • 0
    Avatar
    Alex

    We recommend to use the latest BrightAuthor software and the latest firmware available at support site http://support.brightsign.biz/entries/314637-brightsign-downloads

    Currently, BrightAuthor 3.5.0.31 and firmware 3.10.40 (for HD1010w).

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