Supported video formats and codecs

The following describes the requirements for video to play successfully on BrightSign players.

XTx44, XDx34, HDx24

4K Video

  • Video Codec: H.264, H.265, or VP9
  • Resolution: The maximum supported resolution is 3840x2160x60p or 4096x2160x60p.
  • Color Depth: 4K video can be encoded at 4:2:0 subsampling with 8 bits (Main Profile) or 10 bits (Main 10 Profile) of depth.
  • HDR and Dolby Vision: XTx44 players support both HDR10 and Dolby Vision.
  • Display Hardware: The maximum supported framerate and color depth are also affected by your display hardware. See this section of the 4K Video Encoding tech note for more details. 

NoteBrightSign players support both H.265 version 1 profiles: Main and Main 10. However, we do not support the recently ratified version 2 profiles.

  • Container Format: The following container formats are supported: .ts, .mov.mp4, .mkv, .webm.

Note: XTx44/XDx34 models currently support .webm video with the Opus audio codec (not Vorbis), while HDx24 models support .webm with the Vorbis audio codec (not Opus).

  • Bitrate: The XTx44 and XDx34 models support a constant bit rate (CBR) between 70 and 80 Mbps. These values apply to both the primary and secondary video decoders.
  • Merge Mode: If you are using B-frames as references in H.265 “merge mode”, the size of the references list should be limited to two or less.
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

Note4K video must be played from a Class 10 SD card.

HD Video

  • Supported Codecs: H.265, H.264, VP9, MPEG-2
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

XTx43, XDx33, 4Kx42

4K Video

  • Video Codec: 4K video must be encoded as an H.265 (HEVC) file. 
  • Resolution: The maximum supported resolution is 3840x2160x60p or 4096x2160x60p.
  • Color Depth: 4K video can be encoded at 4:2:0 subsampling with 8 bits (Main Profile) or 10 bits (Main 10 Profile) of depth.
  • HDR and Dolby Vision: XTx43 players support HDR10
  • Display Hardware: The maximum supported framerate and color depth are also affected by your display hardware. See this section of the 4K Video Encoding tech note for more details. 

NoteBrightSign players support both H.265 version 1 profiles: Main and Main 10. However, we do not support the recently ratified version 2 profiles.

  • Container Format: The following container formats are supported: .ts, .mov.mp4, .mkv, .webm.

Note: These players support .webm video with Vorbis audio only. The Opus audio codec is not supported.

  • Bitrate: We recommend a CBR between 30 and 40 Mbps. These values apply to both the primary and secondary video decoders.
  • Merge Mode: If you are using B-frames as references in H.265 “merge mode”, the size of the references list should be limited to two or less.
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

Note4K video must be played from a Class 10 SD card.

HD and SD video

  • Supported Codecs: H.265, H.264, VP8, MPEG-2, MPEG-1
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: BrightSign players support .wmv files that are exported from PowerPoint (i.e. video-only .wmv without .wma audio). Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Specs for MPEG-1 Extensions/Containers: System streams only (elementary streams are not supported)
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

LS424

  • Supported Codecs: H.265, H.264, MPEG-2
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

HDx23, LS423

  • Supported Codecs: H.265, H.264, VP8, MPEG-2, MPEG-1
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported. 

  • Additionally Supported Extensions: BrightSign players support .wmv files that are exported from PowerPoint (i.e. video-only .wmv without .wma audio). Players also support .webm video with Vorbis audio (the Opus audio codec is not supported).
  • Specs for H.265 Extensions/Containers: Support for Main and Main 10 profiles up to level 5.1
  • Specs for H.264 Extensions/Containers: Support for Main and High profiles up to level 4.2
  • Specs for MPEG-1 Extensions/Containers: System streams only (elementary streams are not supported)
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

XDx32, XDx30, HDx22, HDx20, LSx22, HDx10

  • Supported Codecs: H.264, MPEG-2, MPEG-1
  • Resolution: The maximum supported resolution is 1920x1080. Note that some supported VESA video modes have limitations, as outlined in this FAQ
  • Supported Extensions/Containers.ts.mpg.vob.mov.mp4.m2ts

Note: .mov files with compressed "atoms" (i.e. metadata) are not currently supported.

  • Additionally Supported Extensions.wmv files that are exported from PowerPoint (i.e. video-only .wmv without .wma audio).
  • Specs for H.264 Extensions/Containers: Support for Main and High Profiles up to level 4.2
  • Specs for MPEG-1 Extensions/Containers: System streams only (elementary streams are not supported)
  • Maximum Recommended Video Bit Rate: 25Mbps
  • Audio Support: AAC audio (CBR/VBR) up to 288Kbps

HD600

  • MPEG-1 or MPEG-2 Standard video files
  • Supported extensions .MPG and .VOB
  • Must be a Program Stream (System Stream for MPEG-1)
  • Must contain an audio layer at a 48Khz sample rate, even if it's just silence.
  • Maximum bit rate supported is 9Mbps
  • Maximum video resolution supported is 720x480

HD2000

  • MPEG-1 or MPEG-2 HD or Standard video files
  • Supported extensions .MPG and .VOB
  • Must be a Program Stream (System Stream for MPEG-1)
  • Maximum bit rate supported is 25Mbps
  • Maximum video resolution supported is 1920x1080i (interlaced)

 

Have more questions? Submit a request

61 Comments

  • 0
    Avatar
    Alex

    The video must be 1920x1080, but rotated counter clockwise. 1080x1920 content isn't supported.

  • 0
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    Megan Busch

    I am using .wmv files in my presentation, which should be supported with HD220 hardware. However, the videos do not play with sound when published to a TV. I have BrightAuthor Version 3.7.0.37. What could be the problem?

  • 0
    Avatar
    Alex

    In regards to wmv, we only claim support for powerpoint 2010 video export. There is no official support for wma audio. You need to convert the wmv file to the format that we support. There's a free utility called handbrake that does a god job converting wmvs to mp4, using default settings:

    http://handbrake.fr/downloads.php

  • 0
    Avatar
    Donovan Dowty

    Not getting sound on videos on 210 & 220 units. Is there a way I can provide you the playlist file or video file so you can verify?

  • 0
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    alessandro turrini

    hi, I want to know if they are compatible mkv files (not for the 4k) and software that uses the player to read the files from a network nas with many archived film.

    thank you

    alessandro

     

  • 0
    Avatar
    Alex

    Donovan Dowty,

    Please look at the below page first:

    http://support.brightsign.biz/entries/168015-No-audio-but-video-plays-correctly

     

    alessandro turrini,

    You can configure a BrightSign player to download content from a network storage. You can do this either by using Simple File Network setup or by creating a Media RSS feed and point a player to that feed. All can be setup using BrightAuthor software.

  • 0
    Avatar
    mats bigert

    Hi,

    I just bought 4 brightsign players LS422 for a video installation.

    I am trying to configure my videofiles for them but

    I am working on a mac and the raw footage is edited in FC.

    1920x1080i. What is the best format to export my files in for these players?

    Best wishes,

    Mats Bigert

  • 0
    Avatar
    Alex

    H.264 video, up to 30 fps, up to 25Mbps bitrate, AAC audio in mp4/mov container would be OK. You may find this Optimizing Video Quality guide helpful.

  • 0
    Avatar
    YOON SEOK JEON

    Hello,

    I want to see with 3840x2160p60 10bit video output by BrightSign 4K

    Contents file format is... 

    I test with QuantumData 980B(4Kp60 10bit supported EDID loaded).

    Test result is 8bit...  

    My test unit is... 

    What should i do???

    Edited by YOON SEOK JEON
  • 0
    Avatar
    Lyndon

    You can play a 1080x1920 video using the latest brightauthor on the xd1030. You need to update to the latest firmware. And, must be using at least brightuathro 4.3. 

     

    Some models like the older HD220/1020 don't support this, but your xd1030 does. Your brightauthor project should be created in portrait mode.

  • 0
    Avatar
    Lyndon

    YOON SEOK JEON:

     

    If you use the latest brightauthro 4.4, under file, presetation properties, you can choose 10bit for the video output setting.

     


  • 0
    Avatar
    semi

    I cannot get analog audio from H265 files.

    Please list the codecs and bitrates etc. The lack of documentation and support is very frustrating.

    I have tried many codecs and they do not come from the analog audio port.

     

     

     

  • 0
    Avatar
    Lyndon

     

    You've tried aac and pcm audio. Which player are you testing this file on? The audio works fine from hdmi output? 

     

    Both of those audio formats are supported. Can you send a link to support@brightsign.biz with one of your videos? 

  • 0
    Avatar
    semi

    AAC does not come out the analog audio port!

    pcm is not supported in H265 files!

    I do not need HDMI audio as Im clearly asking for analog audio port help.

    This is a standard video codec issue.

    Why do you not know this????

  • 0
    Avatar
    Romeo

    Hi Semi,

    I'm not sure if you've submitted a support ticket to support@brightsign.biz with a link to download your BA project with your test file but as I don't have your content to look at, it's hard for me to tell you exactly what you're doing wrong...

    >pcm is not supported in H265 files!

    That's dependent on the container and the encoder used. However, I can confirm that It should possible to encode a file with PCM audio in a MOV container.

    Please publish the below presentation on your player.

    http://brightsignnetwork.com/download/Romeo/HDR_10bit_With_Audio_Romeo.zip

    Do you now get audio outputted to the analog output?

    Regards,

    Romeo

     

     

  • 0
    Avatar
    Dave Rice

    I have a h264/mp4 file that I'd like to play on an HD220. The file matches the criteria listed in the article, but does not play. The file is over 8 hours long however. Is there a duration limitation as well? Also because the duration is so high and it is variable bit rate some of the tables in the Sample Description are very large.

    For instance:

    Sample Size table (stsz) is 3,025,664 bytes.
    Composition Time to Sample table (ctts) is 5,282,424 bytes.

    If not a duration limit are there any byte size limits to the sample description tables.

  • 0
    Avatar
    Lyndon

     

    There's no limit to the duration.  How is the sd card formatted that you're using? Is it ext4 or ntfs? And, are you playing back with a script or single file on the sd card? Can you use mediainfo to get the specs and send them to us?

  • 0
    Avatar
    Dave Rice

    Thanks for replying. A mediainfo (with extended mediatrace output) is available here; https://gist.github.com/dericed/8a280c33b875c6217dae48b060a297c7. The characteristics appear to align with the requirements above but this file does not play. For reference, I'm working on this MediaPolicy expression as a test for compliance with the requirements of the XDx32, https://github.com/amiaopensource/videosampler/blob/master/brightsign_playback_XDx32_policies.xml

  • 0
    Avatar
    Brecht Gettemans

    Ok I got some issues (with encoding to UHD :-)). When using Premiere Pro (CC 2018) to encode to H.265 (3840 x 2160) there is no thumbnail of the video shown:

    However when previewing the video is works fine. When I publish to a player (XD233) only the audio plays, but the screen is black.

    Here's some info on the file itself:

    Question number 2: H.264 files with resolutions higher than 1920x1080 are not supported says a popup when trying to import in the playlist. For example 2304 x 1344. However... 600x3840 or 3840 x 600 or 540 x 3642 etc...works. All rendered the same. Here's some info (btw this one doesn't work):

    Could you please advice since we've got over 25 pieces of XD233 which we can't use to play UHD or custom resolution files. And yes I've read your 'how to' about codecs and stuff.

    Thanks

     

  • 0
    Avatar
    Lyndon

    can you send us a link to the files that don't work? You can send them into support. The 1920x3970 file isn't going to work. The 4k units don't play portrait 4k files. You would need to encode it as landscape, so 3970x1920 but rotated 90 degrees, so it looks like it's on its side when on your computer.  When published landscape to the player, it will play in portrait.

     

    The other 4k file should work fine. On our website, under demos, have you tried publishing any of the 4k content we have on the web? do those play fine on your player?

  • 0
    Avatar
    Brecht Gettemans

    Yes I'll send you the file. What do you mean send them into support? Can I send Wetransferlink to an email adress? By the way 3970x1920 (AVC/H.264) doens't work either: 'the resolution of the video file is not supported'. I really don't understand why something like 600 x 3840 works fine and then others don't. Since all the other stuff like codec, fps, bitrate, color depth etc. are the same on all of them it must have something to do with the resolution.

  • 0
    Avatar
    Lyndon

     

    I meant send to support @ brightsign.biz.

    Please keep in mind that 4k videos must be h.265. You can use h.265 for any sized content, but h.264 is only supported for HD, max 1080p. 

  • 0
    Avatar
    Brecht Gettemans

    I did send it to support a while ago, but no respons so far. And ofcourse I render 4K in h.265 as you can read in my previous posts. That's the issue, I do everything like you guys explain but it doesn't work. What can I do to get a quicker respons and - preferably - the solution? Do you guys have a real b2b helpdesk or a phone number? As mentioned before we have over 25 XD233 and at least 40 LS432, 8 4K1042, 30 XD232 and 16 XD1230. A total cost of over €20000. Please provide a helpdesk that offers a solution on professionel level.

    Thanks

  • 0
    Avatar
    semi

    Im not from BS but why not just render your video at 4K with black borders? Your screen should zoom to its native size.

  • 0
    Avatar
    Lyndon

    Brecht, did you email us under a different login? As you can see below under your profile, there are zero tickets in your history. According to our system, you've never emailed support@brightsign.biz

    I've searched by your first name, last name, and by your domain, and I can't find a single case. We're usually responsive with most support emails contacts resolved in 3 or fewer emails. Please email support@brightsign.biz and we'll respond. 

     

    If we can get a link to your video as well a screenshot of the encoding settings you're using, that would be helpful. We've not had any problems with customers encoding h.265 files to spec and those files not working.

     

  • 0
    Avatar
    Brecht Gettemans

    Yes I did send all the info through https://brightsign.zendesk.com/hc/en-us/requests/new. I used wetransfer to upload my video files and copied the link as your attachment only accepts maximum filesize of 20MB (?). But clearly something went wrong since there is no history of any activity. So I'll do it again.

  • 0
    Avatar
    Lyndon

     

    I have your videos....the 2300x1100 vid has to be re-encoded as h.265. Anything outside hd resolution has to be h.265, so anything wider than 1920 or anything taller than 1080.

    I replied to your case. The video is playing on my end, the h.265 one.

     

  • 0
    Avatar
    marcel

    i tried a lot to get h265 hevc on the brightsign hd223 stutterfree

    working - definetely no chance.

    i went down to bitrates lower then 18Mbps with Encoders like

    Adobe Media Encoder and FFWorks in CBR packed as Mov's or MP4's.

    Also the seamless Loop doesn't work with H265 at all (MOV,Audio as PCM sowt)...

    working with brightsign players since a couple of years i had no

    probs before using H264 with stuttering or seamless looping.

     

    Edited by marcel
  • 0
    Avatar
    marcel

    it seems a lot of people ask that before, but can you

    provide a template for Adobe Media Encoder & FFWorks (FFmpeg) etc. -

    with the right format settings for H265 Hevc without hiccups in the Video?

    Btw. Adobe Media Encoder doesn't allow to include PCM Audio into MP4 / H265 or

    MP4 / H264 so you have to mux with FFWorks (FFmpeg).

    I know you provide a Tutorial with Quick Time 7 but that is a really

    old piece of Software and just allow H264 not H265 with PCM.

     

     

     

     

     

     

     

     

    Edited by marcel
  • 0
    Avatar
    Lyndon

    I'll check if anyone has a template for adobe media encoder.

     

    This is a seamlessly looping h.265 file with pcm audio in the first example. The other ffmpeg encodes are other strings I found in responses we've sent out to customer asking for encoding settings. 

     

    FFMPEG

    F:\vboxshared\Zeranoe\ffmpeg -probesize 500M -analyzeduration 500M -loglevel verbose -i F:\EncodeSource\50194\CLIP_TT.mov -pix_fmt yuv420p -s:v:0 1920x1080 -preset:v medium -c:v libx265 -x265-params vbv-bufsize=10000:vbv-maxrate=40000:crf=16:bframes=2 -c:a pcm_s16le -ar 48000 F:\EncodeSource\50194\CLIP_TT_H265_Seamless_Loop.mov

     

    FFMPEG Other:

     

    ffmpeg -i inputfile.mov -c:v libx265 -preset:v ultrafast -x265-params crf=20 -pix_fmt yuv420p outfile.ts

    ffmpeg -i inputfile.mov -c:v libx265 -x265-params bitrate=15000:vbv-bufsize=8000:vbv-maxrate=15000 -pix_fmt yuv420p outfile.ts

     

    ffmpeg -i %INPUTFILE% -c:v libx265 -x265-params bitrate=27000:vbv-bufsize=8000:vbv-maxrate=40000 -pix_fmt yuv420p -movflags +faststart -f mp4 %OUTPUTFILE%

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