Supported touchscreens

Last Updated: September 21, 2017

Overview

BrightSign players are compatible with USB touchscreens that use standard HID drivers. A touchscreen with standard HID drivers will work with any operating system that has HID drivers installed--without requiring additional drivers from the manufacturer. Be careful: some manufacturers say they support HID but still use custom drivers that are incompatible with BrightSign players.

Important: Don't forget to download and run the Calibration Script for your touchscreen.

Other Support Technologies

The following list describes some other touchscreen technologies that are compatible with BrightSign players. There may be other compatible touchscreens that are not listed here, but we cannot guarantee them.

If you are testing a touchscreen for compatibility with BrightSign players, make sure to use the most recent version of firmware. Visit the Software Downloads page to get the most up-to-date firmware.

3M

We support 3M DST & Capacitive touch screens using both HID and custom drivers. Touch screen providers that use 3M technology include NEC, Planar, Horizon Displays, Samsung, Sharp, IBM, LG, Asus, Dell, and Sanyo. 

ELO

We support many Elo touch technologies, including IntelliTouch, which is the most commonly used Elo touch technology. See this article for more details.

The following manufacturers use Elo: Luvox, NEC, Planar, HP, and Sanyo. 

Note: We do not support APR – Acoustic Pulse Recognition. Most models are available using different touch technologies, even if some are not listed as part numbers on Elo's website. 

I-TECH

BrightSign players should be compatible with any touchscreen that uses the eGalax driver. Touchscreen providers using eGalax include I-TECH NEC, Dell, and Planar.

NEC

Supported models include the OVL-V463 (overlay) and MultiSync V462 TM. Before you use the MultiSync V462 TM touchscreen with a BrightSign player, you must connect it to a Windows PC and run the "Lumio Crystal Touch Manager" application. Use the following settings: Linux OS, "Legacy HID Support" unchecked, and more than 1 touch.

PQLabs

BrightSign players support newer PQ Labs touch controllers that are HID compatible. However, many older PQ Labs controllers use non-HID drivers and do not work with BrightSign players.

RNDPLUS

BrightSign players are compatible with touchscreens that use the RNDPLUS touch controller. TSItouch overlays and some Philips screens use the RNDPLUS controller for touch overlays. Note that the controller must be set to stylus mode to work with BrightSign players.

Finding the USB Controller ID

If you’re unsure what touch controller your touchscreen model uses, check this list first. If it is not listed there, we can help you find the controller: You'll need to locate the USB VID:PID for the screen and forward it to support@brightsign.biz. You can normally find this information by connecting the touch screen to a Windows computer and checking its properties in the Device Manager. The touch screen will normally be listed under Mouse and other pointing devices or under Human Interface Devices.

  1. Right-Click on the touch controller and choose Properties.
  2. Click on the Details tab in the Properties window.
  3. Select either Hardware ID or Device Instance ID.

For example: USB\VID_0EEF&PID_0001\5&262929C3&0&2

  

Have more questions? Submit a request

118 Comments

  • 0
    Avatar
    Roni Starc

    IT seems there are still some issues with the ELO 2515-07 controllers. As you can see from the post above, 3 days ago the thing worked. The next day when I rebooted everything the touch monitor wasn't working any more. I retried to run the calibration script which again started to behave in a strange way: when I touch the cross it loops through three of the images (top left, top right, bottom right; bottom left is never displayed) a couple of times and then stops on one of the images. If I touch the new cross repeats the looping. I modified the calibration script a bit to see what is going on and noticed that false positives are registered. I am attaching the modified script, the cal_log.html the script produced and the console.log that was captured with a terminal. There were two touches of the screen: one at the 6th calibration loop in the top right corner and one at the 12th calibration loop in lower right corner. The initial captured state (state 0) was registered without a touch.Regarding the double mouseup event registered it seems, that it is the monitor who registers a double mouseup event, as the same happens when the monitor is attached to a windows PC with the test page running in chrome.Side note, in the modified script I included some timing so the messages in the console can be linked to the ones in the cal_log. I wanted to use the roDateTime with the ToIsoString method, but I was unable to make it work. It seems that I can't use any method of the roDateTime object (GetDayOfWeek, GetDay, GetMonth, etc) as they all return 0. I used it like this:

    time=CreateObject('roDateTime")

    print time.GetDayOfWeek()

    Am I using it in a wrong way?

  • 0
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    Roni Starc

    Attachin the missing two files ...

    Also sorry for the huge block of text above, it seems there happened something with the line breaks.

  • 0
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    MidwichAU Support

    Just test Samsung TD48LDAH overlay  ,they work very well.

    this overlay is for Samsung DB or DM series Displays.

  • 0
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    Mary K Sizemore

    Elo 5500L -- is that a compatible touchscreen?  It uses Intellitouch.  Part No. E053414

    If not, is there a supported touchscreen in the 60-inch range? (55-70 inches)

     

  • 0
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    Alex

    Elo 5500L (Part No. E053414) should work with brightsign.

  • 0
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    Stanislav Konyukhov

    Any one tried using GVision - K08AS   ( http://www.gvision-usa.com/product/k08as/ )

  • 0
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    Stanislav Konyukhov

    Manufacturer: eGalaxTouch

    USB\VID_0EEF&PID_0001&REV_0100

    USB\VID_0EEF&PID_0001

  • 0
    Avatar
    Lyndon

    We do have egalax driver support. I haven't seen any specific customer reports on that model. This is a case where you'll need to test the screen to verify if it works as expected. 

  • 0
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    Stanislav Konyukhov

    I just tested it and it dont work right.

    When i touch screen on the left the pointing is on the right if i touch it on the right its on the left.

    Try to calibrate it with the update.rok files but its not the same as describes in calibration manual. I dont see any "X" on the screen corners i only can see  "+" in white circle located in  top left corner.  After about 60 seconds massage on the screen saying "calibration process is complete"  but the touch screen still don't work right.

    Im testing on HD1010W with the beta firmware. Touch screen connected via USB 2.0 cabele

    What els can i try?

  • 0
    Avatar
    Wildlife

    Hi There, 

    I was wondering if anyone would know if any Brightsign players would work with some older touchscreens? I have an ELO 1547L and an ELO 1739L.

    Thanks very much for any help

  • 0
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    James Cook

    Is there any news on support for PQ Labs IR touch overlays? I tried using a G4S 42' 6-point overlay with a 4K1042-WW running firmware version 5.0.22, and there's no recognition. G4S overlays are HID compliant, but I don't think that makes a difference in this situation.

    Thanks for your attention.

  • 0
    Avatar
    Lyndon

    wildlife, customers have reported using both of those older touchscreens with brightsigns. 

  • 0
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    Lyndon

    If they are HID, then they should just work. When you run the calibration tool, the touchpoints in the corners move automatically?

  • 0
    Avatar
    Lyndon

    Elo 2740L confirmed working with new 5.1 firmware expected within 1 - 2 weeks, 5.1.19 or later.

  • 0
    Avatar
    Lyndon

    ET2243L-part#E237584 confirmed by customer under firmware 5.1.24 on XD1030

  • 0
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    Roni Starc

    I'm also confirming it, the ET2243L with Intellitouch Plus finally works under 5.1.24.

    Thank you.

  • 0
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    Mikew

    Any word on if the InFocus Monopad line is supported?

  • 0
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    Kris Smith

    Can I use a ViewSonic TD2420 on an HD1030?

  • 0
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    Mary K Sizemore

    Is Planar PS5561T supported?  Drivers can be downloaded here:

    http://apps.planar.com/downloads/touchscreen/

     

  • 0
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    Lyndon

    Customer has reported using these two planars with the brightsign XD series.

    PCT2485 (single touch) 

    PCT2265 (single touch)

     

  • 0
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    Lyndon

    Regarding the PS5561T, I haven't seen any customer reports on that touchscreen. I don't know which controller that touchscreen uses. Do you have that screen in your possession?

  • 0
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    Charles Dofour

    Wondering if http://humetable.com/ is compatible with the BS.

  • 0
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    Sabrina Lüscher

    The Philips BDL4254ET (gesture) is supported

  • 0
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    Alex

    ISD215 series displays ( www.touchsystems.com/families/IDS-Series/IDS215) confirmed by customer. Working under firmware v5.1.33 on 4K1042. This display uses a SAW sensor whose controller is HID compatible.

    Other displays IDS101, IDS150, IDS156, IDS170, IDS185, IDS190, IDS215, IDS315, and the IDS420, from the same manufacturer, are running the same touch technology/controller combo. These are all dual touch SAW technology products with the full range being desktop displays other than the 31.5” and 42” (IDS315 and IDS420) which are wall mount type.

  • 0
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    Sandler, Harvey

    Reading through this thread I note some issues with ELO touch screens.  My D-1022's work well with ELO-4200L.  Will they continue to work with newer model, ELO-4243L?

  • 0
    Avatar
    Alex

    Iijama TH4264MIS (42") touchscreen works. Tested with BrightSign LS422 using firmware v5.1.54.

  • 0
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    Brandon

    @Sandler, Harvey:

    The 4243L model is listed as a comaptible Intellitouch Plus model, so it should work as long as you have an HDx20 series or newer player (as the HDx10 series players do not support the required firmware for Intellitouch Plus compatibility)

    ** Supported (Intellitouch Plus)**: 4243L (p. E000444)

  • 0
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    Lyndon

    CV Touch FB series Infrared touch was reported as not working while F series works fine. We're currently working on a fix for this. 

  • 0
    Avatar
    Lyndon

    Planar PT7050 doesn't work with XD2, but we're working on a potential fix. 

  • 0
    Avatar
    Lyndon

    Faytech ft0220tm touchscreen has been reported as not working, but the ft2200 works. We're currently testing a fix for the FT0220tm in fw 5.1.66.

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