Our customers use a wide variety of SD/SDHC cards with BrightSign players. We also offer a line of BrightSign SDHC cards that have been tested and proven to work well for typical digital signage applications.
We recommend Class 10 SDXC cards when playing back multiple videos at the same time on the XD or 4K series. Please see the SD Cards Tech Note for more information about SD cards.
Among third-party SD cards, we have seen the best performance with Sandisk Extreme/HD cards. We strongly recommend testing third-party SD cards regularly and thoroughly before deploying them. Since SD card vendors make firmware and controller changes as well, we recommend testing any new batch of SD cards before you put them in the field.
- Some customers have reported playback problems and I/O errors with Transcend SDHC cards that are 8GB and larger.
- You must format your SDHC or SDXC card as FAT32 or exFAT. Note that exFAT is only supported by Series 3 and Series 4 players (XTx44, XTx43, XDx34, XDx33, HDx23, LS423) running firmware 6.2.94 or later. You can also format your card using NTFS, but the player will not be able to receive network updates or generate logs (i.e. it cannot write to the card).
- BrightSign players do not support storage devices larger than 1TB. If your player is using firmware version 6.1.37 or earlier, it cannot support storage devices larger than 500GB.
- HDx10 and earlier models do not support SDXC cards or any SD cards larger than 32GB.