How to select an SD card

Our customers use a wide variety of SD/SDHC cards with BrightSign players. We also offer a line of BrightSign SDHC cards that have been tested and proven to work well for typical digital signage applications.

We recommend Class 10 SDXC cards when playing back multiple videos at the same time on the XD or 4K series. Please see the SD Cards Tech Note for more information about SD cards.

Among third-party SD cards, we have seen the best performance with Sandisk Extreme/HD cards. We strongly recommend testing third-party SD cards regularly and thoroughly before deploying them. Since SD card vendors make firmware and controller changes as well, we recommend testing any new batch of SD cards before you put them in the field.

NOTES

  • Some customers have reported playback problems and I/O errors with Transcend SDHC cards that are 8GB and larger. 
  • You must format your SDHC or SDXC card as FAT32 or exFAT. Note that exFAT is only supported by Series 3 and Series 4 players (XTx44/43, XDx34/33, HDx24/23, LS424/423) running firmware 6.2.94 or later. You can also format your card using NTFS, but the player will not be able to receive network updates or generate logs (i.e. it cannot write to the card).
  • BrightSign players do not support storage devices larger than 1TB. If your player is using firmware version 6.1.37 or earlier, it cannot support storage devices larger than 500GB.
  • HDx10 and earlier models do not support SDXC cards or any SD cards larger than 32GB. 
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20 Comments

  • 0
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    rolf schmidt

    Just for safety - do you mean 500 GB or 500 GB SI? so i might use a "512 GB" card.

  • 0
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    Alex

    We recommend to keep it under 500GB. 512GB may not work consistently.

  • 0
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    Lyndon

    If you format the drive as ext4, then you can use larger than 500GB. So, the 512 wouldn't been an issue. 

  • 0
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    robbieomura

    Will a PNY Elite Performance 64 GB High Speed SDXC Class 10 UHS-I, U3 up to 95 MB/Sec Flash Card (P-SDX64U395-GE)  work in the Brightsign HD1022.

    What kind of SD card would you recommend for this model? Thank you!

  • 0
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    Alex

    Yes, PNY card you mentioned should work. We recommend BrightSign class 10 SD card:

    https://www.brightsign.biz/digital-signage-products/accessories/sd-cards/

     

  • 0
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    Stuart Sheinbaum

    I formatted my 16 GB card as FAT32 after using for a couple of years. The published my content via BrightAuthor and the content won't play.  What's missing?

  • 2
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    Lyndon

    Could be any number of things... Some common things to check:

     

    -make sure you pblished the files to the root of the sd card and not a sub folder

     

    Resolution Issues

    -test/change the video output resolution you selected. If you choose a resolution your monitor has a problem with, then you'll get a blank screen. If using hdmi, test a lower resolution to start like 1280x720x60p. If you're using an XD2 unit, make sure the project's not set to a 4k resolution. 

     

    -if you're using vga, then some hdmi resolutions don't work over vga. For example, 1920x1080 will result in no signal. 

     

    -if you're usinga 4k unit and 4k resoluion, test both 30p and 60p. Try using a higher end (thicker) HDMI cable or just any different hdmi cable.

     

    Content Issues

     

    videos & Images

    Current BA versions won't let you add images that are too big. Check that if you're on an older ba release. Newer ba releases should also prevent you from adding any videos that might not play at all. So, standard content is unlikely.

     

    html

    If you're playing back html content, any number of issues on the html page or site can cause no output. Test publishing a page like google.com

     

    mrss feeds

    Like html, an improperly formatted mrss feed can cause playback to fail. If you can send us a link, we can check. 

     

    Internet

    If you're playing mrss or html content and that content is on line, this could be an issue. Or if it's on a local server, but the unit can't resolve the server name or domain, that can cause failure to playback. 

     

     

     

  • 0
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    Stuart Sheinbaum

    Thank you.  It turns out, I simply had to create set up files to the new SD card from tools>brightsign unit setup

  • 0
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    Dwight Burgos

    Hi All,

     

    Stirring up an old chat here hoping something has changed...  We've recently purchased Transcend SD cards from a vendor model # TS32GSDU1PE.  I believe its this one here https://www.amazon.com/Transcend-Class-UHS-1-Memory-TS32GSDU1PE/dp/B016B6AMCC  

    I would like confirmation on whether these cards are certified to work with our Brightsign 4K1142?

    Thank you.

    Dwight

  • 0
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    Lyndon

     

    We don't do card certification.  We have the cards we sell. We've also done testing with Sandisk and Lexar cards. Lexar have performed the best in the past. But, customers use a variety of cards without any problems in most cases. Lexar seem to be the best at handling both reading and writing at the same time, and previously, also seemed to work best without errors that some cards can experience from extensive reading.

     

    The issue I recall previously with transcend is there was a time when customers came across a bad batch of cards that had higher than expected failures. 

  • 0
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    Pedro Dourado

    Hello everyone,

    I bought 2 brightsign models, one HD120 an other HD210. I was sure that both models can run the same type of sd cards, but in the model HD120 the sd card slot says SDXC and the in the HD210 the sd card slot says SDHC. Can I use SDHC cards on both? Otherwise it is really necessary to by these two types of SD cards?

     

    Thank you for your help, 

    Pedro 

  • 0
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    Harri Autero

    I had some serious problems in using Kingston SDHC cards, when trying to setup new LS423 unit. Of course can not be sure whether the problem was with the SDHC cards or not. Well, I changed to SDXC card, and the network recognized the new player right away. 

    In the new player setup, however, before accepting the command, automatic "warning message" said " that I should format the SD card either to FAT32 instead of exFAT. Should I be concerned or worried about situation, i.e. will my player and content downloads, logs etc. work normally?

  • 0
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    Shane Weightman

    If I were to use an XT1144, which usb port should I use to connect an external SSD instead of an SD card?

  • 0
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    Lyndon

     

    You can use the USB A port. Both should work. The XT1144 has an internal m.2 slot for an ssd drive. So, you can install an internal ssd. 

     

    SSD specs...

    http://docs.brightsign.biz/display/DOC/SSD+Requirements+and+Recommendations

  • 0
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    Shane Weightman

    Thanks Lyndon!

    So is there a limit to the size of an m.2 drive? I see 1TB mentioned above but I wanted to confirm that is is the same size restrictions with internal drives too?

     

    Thanks!

  • 0
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    Lyndon

     

    1TB is the current limit. It has to do with how long the chkdsk takes to run at boot.

  • 0
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    Robert

    I experienced scaling problems which were subsequently cured by changing to a different SD card. Anybody else?

  • 0
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    Tomas Nygren

    Hello!

    I had an issue in publishing and uploading a single video file in a BrightAuthor project that was larger than 4GB.

    What you can do is to format the card on linux (i.e. Ubuntu) with the free gparted application (you can get that one in the software center on ubuntu)

    In the gparted app: on the right upper corner you select down the menu and select your card, check for the size so you are sure you work with the card and not i.e. an internal harddrive. (caution)

    then make a new partition table and select gpt partition table

    then confirm

    then make a new partition with EXT4 with as large as the card size

    and confirm in clicking the green check marker in gparted to execute the command (in the middle and upper list)

    now you have a card that can work as a network unit that support large files

    unfortunately windows does not recognize EXT4 partitions but you can work through network.

    You can always transfer the large file via NTFS formatted drive to linux and the copy over the files to that EXT4 formatted card, since linux can read NTFS.

    The reason why you want to change from MBR (which is the standard partition table for stock SD cards) to GPT (or GUID) is that the GPT supports larger filesizes, (and also larger disc sizes as well, but that's not the issue here)

    ..strangely!! beacuse MTR should also support large file sizes but it didn't work for me.. . 

    Why we dont want to use NTFS as partition is that the player which is linux based don't like NTFS.   

    https://en.wikipedia.org/wiki/GUID_Partition_Table

    this procedure worked in a Bright Sign XD1034 player  

    firmware version: 8.0.94 

    boot version: 8.0.15

    I hope this can help...

     

  • 0
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    Lyndon

     

    If you're using firmware 8.0.94 and later, on series 3 and 4 and newer players, you can also use exfat for large files.  Additionally, you can boot the player with the sd card, and reformat it from the dws to ext3/4. 

  • 0
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    Tomas Nygren

    Ah thanks!

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