Which quicktime (mov/mp4) file types do BrightSign players support?

Last Updated: January 20, 2017

H.264 is the only codec supported for MOV and MP4 files (4K players can play H.265-encoded MOV and MP4 files as well). Note the following restrictions with H.264-encoded video:

  • MOV files with compressed “atoms” (i.e. metadata) are not supported.
  • AAC audio is supported for H.264 files: CBR is supported, while VBR is not supported
  • Base, Main or High Profile up to level 4.2 are supported (HDx10, HDx20, and LSx22 support up to level 4.1, and may support level 4.2 depending on the application)
  • The maximum recommended bit rate is 25Mbps
  • The maximum supported video resolution is 1920x1080x60p

Important:  H.264 is the only supported codec for .MOV and .MP4 files. Codecs like Divx, Apple ProRes, Motion JPEG, etc are NOT supported but can also be found inside MOV/MP4 files.

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11 Comments

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    Wilson, Pat

    having trouble getting a .mov to play on a XD232.  Seems to meet all requirements but just fails to even copy to the player (700+MB file).  Any thoughts here?

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    Alex

    Please describe the steps you took in order to play a .mov file on XD232. If you get error during one of the steps, send a screenshot of the error.

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    Gregoryjaeger

    How do I figure out what codec was used for my w=1080 x h=1920 portrait video? When I drag it to the playlist window, I get the message, "The resolution of the video file is not supported." It is a .mov file, but the properties do not show what codec it is.

     

     

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    Jean Michel

    Open it using QuickTime on a computer. Press Cmd/Ctrl-I to bring up the inspector. This will tell you what codec(s) are being used in the file.

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    Gregoryjaeger

    So, my format: MPEG-4 Video, 1080 x 1920 Millions
    It will not play on QT either. So it needs to be MPEG version 10 or higher?

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    Jean Michel

    Knowing that it's MPEG-4 is not enough. It needs to be H264 for the 1929x1080, or H.265 for the 4k players. But if QuickTime won't open it, then there's something seriously wrong with the file.

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    Lyndon

     

    You an use a free program like mediainfo to get more details about the video file. But, I agree that if the file won't play on your computer, then that's another issue altogether. 

    Additionally, when creating your brightauthor project, make sure the target model is a player that can support 1080x1920 playback. That would be HD2, XD and later. If you choose the LS422 or older HD220/HD1020, then brightauthor won't let you add a 1080x1920 video since those players don't support them. 

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    Gregoryjaeger

    The video plays fine with Divx, WMP, VLC etc, here are the specs shown my AVInaptic,
    [ Magic ]

    File type: ISO Media, Apple QuickTime movie

    [ Generic infos ]

    Duration: 00:00:51 (51.033333 s)
    Container: Apple QuickTime movie (fast start)
    Creation time: Wed, 27 Jan 2016 17:32:15 -0800
    Modification time: Wed, 27 Jan 2016 17:38:13 -0800
    Total tracks: 2
    Track nr. 1: video (mp4v) [Apple Video Media Handler]
    Track nr. 2: tmcd (tmcd) [Time Code Media Handler]

    [ Relevant data ]

    Resolution: 1080 x 1920
    Width: multiple of 8
    Height: multiple of 32

    [ Video track ]

    Codec: mp4v
    Resolution: 1080 x 1920
    Frame aspect ratio: 9:16 = 0.5625
    Pixel aspect ratio: 1:1 = 1
    Display aspect ratio: 9:16 = 0.5625
    Framerate: 30 fps
    Bitrate: 53878.201646 kbps

    [ Video bitstream ]

    Bitstream type: MPEG-4 Part 2
    QPel: No
    GMC: No
    Interlaced: No
    Aspect ratio: Square pixels
    Quant type: H.263

    [ Profile compliancy ]

    Selected profile: MTK PAL 6000
    Resolution: 1080 x 1920 > 720 x 576
    Framerate: 30 <> 25

    This report was created by AVInaptic (18-12-2011) on 4-02-2016 11:06:56

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    Gregoryjaeger

    Sorry, we are using XD2 units.

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    Lyndon

    Bitstream type: MPEG-4 Part 2

     

    THis is the important part. Mpeg4-part2 is not h.264. WE do not support mpeg4 part 2. H.264 is also know as mpeg4 part 10. That is the kind of mpeg4/mov files we support. And, as the other user said, for 4k units, we also support h.265.

     

    So, the video needs to be re-encoded using h.264 (mpeg4-part10). 

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    Gregoryjaeger

    Excellent! This is exactly the information we need to complete the project, thank you so much!

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