How do I get a BrightSign player to display East Asian fonts?

Note: The XTx44/43, XDx34/33/32/30, HDx24/23, LS424/423, and 4Kx42 models can display East Asian fonts by default, but you'll likely still want to assign a font set to replace the basic default font.

HDx22, LSx22, and HDx20 models use a default Latin character set to display text. This is true whether the player is displaying Live Text, Ticker Zones, or HTML5 content. If you attempt to display font written in an East Asian language such as Japanese or Chinese, the text will appear on the screen as a series of indecipherable rectangles.

Why does the font display correctly in BrightAuthor, but not on the BrightSign player?

The BrightAuthor user interface can utilize any font set installed on the Windows operating system, while a BrightSign player can only display font sets that are written to the SD card. In order to display East Asian text in a presentation, you must get the correct font onto the SD card. How you get the font onto the SD card depends on what method you are using to publish the text. Please see below for details.

Note: BrightSign players can display any TrueType Font (.ttf or .ttc) file. Other font file types are not supported.

Live Text

You can specify a font for a single Live Text element, or you can choose a default font to use with all Live Text elements:

To choose a font for a single Live Text element:

  1. Create or open a Live Text state.
  2. Select a Live Text element by clicking the text box.
  3. Click the Set Text Parameters box.
  4. Click the Browse box next to the Font field.
  5. Locate and open the East Asian font file you wish to use.
  6. Click OK to close the Edit Text Parameters box and apply the font to the Live Text element.


To choose a default font for all new Live Text elements:

  1. Navigate to Edit > Preferences.
  2. Select the Live Text tab.
  3. Click the Browse box next to the Font field.
  4. Locate and open the East Asian font file you wish to use.
  5. Click OK to apply the new default font.

Note: The new default font applies only to Live Text elements created after this change is made.

Ticker Zones

To change the font of a ticker zone:

  1. Navigate to Edit > Playlist in the secondary toolbar.
  2. Select the Ticker zone and click the Zone Properties button next to the zone layout view.
  3. Click the Browse box next to the Font field.
  4. Locate and open the East Asian font file you wish to use.
  5. Click OK to close the Edit Zone box and apply the font to all text in the zone.

Note: This change does not apply to other Ticker zones in the presentation.


There are two ways to display East Asian fonts in an HTML5 zone:

  • The page CSS can call the font from local storage. Make sure to place the font file in the root of the site folder that is contained on the local storage. You can also add font files to HTML5 states in BrightAuthor.
  • If the player is retrieving the HTML5 page file(s) from a remote source, it can download and display any web fonts called by the page.


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  • 0
    Brandon Kuhlenberg

    I've tried saving the font in the root folder as well but whenever we try a new font, it keeps reverting back to a common font.

  • 0

    The common font is the one that you copied to the root folder the first time? What BrightAuthor and firmware versions are you using? Which publishing method are you using (Local Storage, BrightSign Network, Simple File Network, Local Network)?

  • 0

    I have the same problem,it not display correctly now

    even I   reset the unit to factory default still no work

    My Info:

    | XD1030
    Unique ID:
    | X1G37P001932
    Ethernet MAC:
    | 90:ac:3f:01:52:0c
    Boot Version:
    | 4.4.15
    Firmware Version:
    | 4.7.112


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