BrightAuthor fails to publish or save a project

Last Updated: October 27, 2015

This is usually caused by permissions issues. If BrightAuthor is unable to write one or more files, then saving or publishing fails. 

  1. If you are publishing to an SD card, verify that it’s not write protected. For most SD cards, sliding the notched tab toward the top of the card will disabled copy protection.
  2. Verify that your computer login has administrator access: Try logging in as administrator or as a different user.
  3. Quit BrightAuthor and delete the UserPreferences.xml file. Then reopen BrightAuthor. See below for details about the location of this file.
  4. Email support@brightsign.biz and attach the eventlog.txt file, which is found in the same location as the UserPreferences.xml file. 

The UserPreferences.xml file can be found in the following locations. You may need to set your computer to show hidden files and folders to find this folder. 

Windows Vista

C:\Users\jsmith\AppData\Local\BrightSign\BrightAuthor\[current BA version]

Windows XP

C:\Documents and Settings\jsmith\Local Settings\Application Data\BrightSign\BrightAuthor\[current BA version]

Windows 7

C:\Users\jsmith\AppData\Local\BrightSign\BrightAuthor\[current BA version]

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1 Comments

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    Cruz Martinez

    Do you have to be an admin on the local machine to publish or just have rights to the network file location?

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