My RSS feed isn't updating or only updates when I publish a new project

Last Updated: November 11, 2015

If an RSS/MRSS feed works when you start up the unit or publish a new presentation, but fails to update at other times, the problem is most likely with the RSS update frequency setting.

Go to File > Presentation Properties > Data Feeds and check the Update Interval: It may be set to 12 hours, 24 hours, or even "Once". You can use the dropdown list to shorten the update interval to as little as 30 seconds.Presentation_Properties_-_Data_Feeds.png

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15 Comments

  • 0
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    Sabin Maharjan

    I have set my Update Interval to "Every 5 minutes" but the content is not refreshed during that interval. When I re-published the presentation, it refreshed the content.

    Here is my feed: {mysite} is redacted for security reasons here

    <rss xmlns:media="http://search.yahoo.com/mrss/" version="2">
    <channel>
    <title>hq</title>
    <link>
    {mysite}/hq/mixed
    </link>
    <description>MRSS Feed for Channel hq</description>
    <ttl>1</ttl>
    <title>8_resized.jpg</title>
    <link>
    {mysite}/hq/8_resized.jpg
    </link>
    <description>8_resized.jpg</description>
    <guid isPermaLink="false">05e184d9718b4e5c898d062c6d8c0c5f</guid>
    <media:content url="{mysite}/hq/8_resized.jpg" fileSize="129472" medium="image" type="image/jpeg" duration="10"/>
    </item>
    <title>5_resized.jpg</title>
    <link>
    {mysite}/hq/5_resized.jpg
    </link>
    <description>5_resized.jpg</description>
    <guid isPermaLink="false">4be4a8252ecb451e8c5f22865490507b</guid>
    <media:content url="{mysite}/hq/5_resized.jpg" fileSize="135237" medium="image" type="image/jpeg" duration="10"/>
    </item>
    <title>1_resized.jpg</title>
    <link>
    {mysite}/hq/1_resized.jpg
    </link>
    <description>1_resized.jpg</description>
    <guid isPermaLink="false">df5071a6e02540c988dd71f573168acd</guid>
    <media:content url="{mysite}/hq/1_resized.jpg" fileSize="189534" medium="image" type="image/jpeg" duration="10"/>
    </item>
    </channel>
    </rss>
    Edited by Sabin Maharjan
  • 0
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    Eric

    Hi Sabin,

    Were you able to get it working?

    Best regards,

    Eric

     

  • 0
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    Lyndon

    I can't get my mrss feed to fail this way. If I create a feed, and publish it with the mrss widget, it always plays. 

     

    If you publish with debugging enabled to system log, you can log into the player's ip address, and download a copy of the log tab. That should have some output that might help.

  • 0
    Avatar
    Sabin Maharjan

    @Eric Simon Thomas

    Yes, I have it working by adding <lastBuildDate> to channel node, <pubDate> to an Item Node.

    I also added LastModified Date to the Header. 

    Thanks for the Suggestions.

    @Lyndon

    Before, I had to uncheck "Optimize Feed Updates (use HEAD calls)" in order to work. But now its check by defualt. 

  • 0
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    Eric

    Great! But one more test… Can you perform a network drop test by switching off your router for like 20minutes, then power again and see if the player automatically after this is restoring its feeds requests.

  • 0
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    Sabin Maharjan

    I am on a Cooperate WiFi Network and so we cannot turn off the Router. Is there an alternative test?

  • 0
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    Eric

    Take the unit to home?

     

  • 0
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    Sabin Maharjan

    Sure, I have an extra unit. Thanks.

  • 0
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    Eric

    Please do check twice with HEAD Call on and off.

  • 0
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    Sabin Maharjan

    Thanks, I will sure to check that. I will post here when I'm done with tests.

  • 0
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    Eric

    Great! Looking forward to see your findings!

  • 0
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    Lyndon

    Sabin, I'm trying to figure out if this is the same as a support ticket that was logged, I thought, by you. Is this still not updating properly?

     

  • 0
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    Eric

    Hi Lyndon, well it could also be me under ticket 51727.

    Romeo just confirmed there is a bug / issue.

  • 0
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    Sabin Maharjan

    I don't know if this is related but I started getting this error which I posted in another thread. 

    http://support.brightsign.biz/hc/en-us/community/posts/115003941353-505-HTTP-Version-Not-Supported

     

  • 0
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    GlindMedia

    I want to have an *.txt file on screen.

    Now problem in the ticker window it works. The text is an TXT file generated bij an radio station playout software, like Michael Jackson - Beat it (in plain text)

    No problem the file was shown at the screen, but when the playout software generate an new number the text was changing (at the original TXT file) but was not refreshed at the Bright Sign.

    Is there an solution for it. (the txt file is available via connected local network

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