Priority Support

Please note: The BrightSign annual company meeting is taking place from January 24th to January 27th.  There will be a delay in support responses for tickets submitted during this time and Priority Support Call back options will not be available.

Overview

The BrightSign Support page offers several avenues for solving issues: Email support, FAQs, documentation, and forums. However, all these solutions can take time, and sometimes you need immediate, comprehensive assistance to get a digital signage setup up and running. For this reason, we also offer a Priority Support feature, which ensures that you receive a call back from our support team within a certain number of business hours or days.

Note that Priority Support is an additional feature and does not replace our other support options: Email-based support is still completely free, and Email response times will remain consistent.

Purchasing Details

Priority Support is offered at two price tiers:

Call Back ($100.00): Schedule a call with BrightSign Technical Support within the next business day.

Priority Call Back ($400.00): Schedule a call with BrightSign Technical Support within the next 4 business hours.

Note: Business hours and days are defined as 9AM GMT to 12AM GMT, Monday through Friday.

To purchase a call back, visit the BrightSign Store. The Call Back and Priority Call Back options are located under Services near the bottom of the page. Once you've purchased a Call Back or Priority Call Back, a member of the support team will contact you to get a description of your issue and detailed contact information.

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