The BrightSign Support page offers several avenues for solving issues: Email support, FAQs, documentation, and forums. However, all these solutions can take time, and sometimes you need immediate, comprehensive assistance to get a digital signage setup up and running. For this reason, we also offer a Priority Support feature, which ensures that you receive a call back from our support team within a certain number of business hours or days.
Note that Priority Support is an additional feature and does not replace our other support options: Email-based support is still completely free, and Email response times will remain consistent.
Priority Support is offered at two price tiers:
Call Back ($100.00): Schedule a call with BrightSign Technical Support within the next business day.
Priority Call Back ($400.00): Schedule a call with BrightSign Technical Support within the next 4 business hours.
Note: Business hours and days are defined as 9AM GMT to 12AM GMT, Monday through Friday.
To purchase a call back, visit the BrightSign Store. The Call Back and Priority Call Back options are located under Services near the bottom of the page. Once you've purchased a Call Back or Priority Call Back, a member of the support team will contact you to get a description of your issue and detailed contact information.