BSN.cloud and BrightAuthor:connected FAQs

When are BSN.cloud and BrightAuthor:connected going to be available?

BSN.cloud and BrightAuthor:connected are now in beta.  You can find more information about the beta by clicking here.

 

How much does BSN.cloud and BrightAuthor:connected cost?

BrightAuthor:connected will be free to use, just like BrightAuthor.  For BSN.cloud, the pricing has not been finalized.  A Control Cloud subscription will be free on all connected players.  The full feature set of Content Cloud is expected to be about the same price as a current BrightSign Network subscription.

 

Why did BrightSign create BSN.cloud and BrightAuthor:connected?

These releases will represent our next-generation platform which we built to address many industry pain-points that BrightSign and our CMS partners face.  We are simplifying device deployment, network and player management, and delivering remote diagnostics, and we are making this functionality available to everyone.  In addition, by using a more modern architecture, we’re able to provide a unified experience for BrightSign products on Mac and Windows, and also through a Chrome web browser.

 

Are BrightSign Network (BSN) and BSN.cloud connected?

No.  These are completely separate platforms and ecosystems.  Existing BSN users will need to create a BSN.cloud account to take advantage of the new platform.

 

Can I move my BrightSign Network (BSN) account to BSN.cloud?

There are many elements that make up a BSN account, such as players, groups, users, permissions, content, and scheduling.  As part of the initial BSN.cloud and BrightAuthor:connected release, we plan on having functionality that allows users to move players, groups, and some content to a BSN.cloud account.  Due to underlying architecture changes between the platforms, users will need to export their presentation from BSN using BrightAuthor and then upload the presentation to BSN.cloud.

 

Can I use BrightAuthor for Windows and BrightAuthor:connected for Mac presentation development and have the players managed together?

No.  These are separate platforms.  A player can only be associated to and managed by one platform or the other.

 

Before moving my players from BrightSign Network and BrightAuthor to BSN.cloud and BrightAuthor:connected, will BrightSign provide us with a pilot network to use for testing before moving players and presentations to a production network?

Anyone will be able to sign up for a BSN.cloud account.  You will be able to add eligible players to your BSN.cloud account for testing.  If you want to compare the new Content and Management Cloud functionality to existing BrightSign Network functionality, a Content/Management Cloud subscription can be activated for 30 days.  Please note this is on an account by account basis and not per player. After the 30-day trial, Content/Management Cloud features will no longer be available, but the Control Cloud subscription and functionality will remain in place.

 

We already have a CMS used for digital signage. Should I consider BSN.cloud and/or BrightAuthor:connected?

Many of our CMS partners are already actively working on expanding the functionality of their products by taking advantage of our new BSN.cloud platform. Our platform improvements enable our CMS partners to simplify BrightSign player setup and bring new features and functionalities to their products, so we expect you will enjoy the benefits of our updated platform while using the CMS that you are familiar with.

 

Can I have BrightAuthor:connected installed at the same time as BrightAuthor?

Yes.  Both BrightAuthor and BrightAuthor:connected can be installed on the same Windows PC.

 

I have a mix of players with BrightSign OS 8 and older BrightSign firmware 7.1. Can I use BSN.cloud?

No.  BSN.cloud requires players to be on OS 8 (8.0.69.2) or newer.

 

I’m currently using BrightSign Network Enterprise Edition (BSNEE).  Will BrightAuthor:connected work on my BSNEE?

No.  We’re currently working on a solution to bring our new platform to our BSNEE customers.  More details will be forthcoming in the second half of 2019.

 

Since you are moving to a new platform, does this mean that you will no longer support BrightAuthor, BrightSign Network, and BrightSign Network Enterprise Edition?

BrightSign has not announced any end-of-life (EOL) information for these products.  You can view our policy at brightsign.biz/eol.  In addition, you can follow the EOL article so you are notified when any updates are made, such as when end-of-life dates are announced for BrightSign products.

 

Will BSN.cloud and BrightAuthor:connected work without internet access?

The Mac or Windows BrightAuthor:connected client software will operate in all the traditional non-connected modes, such as publishing for standalone or using Local File Networking.  There are additional features available when BrightAuthor:connected is connected to BSN.cloud and those features will require internet connectivity.

 

How do I know my data is safe and what can you tell me about other security concerns with regard to BSN.cloud and BrightAuthor:connected?

We are currently in the process of updating our security documentation for BSN.cloud and BrightAuthor:connected.

 

Do I need to add exceptions to my firewall or port-forward for BSN.cloud to work?

BrightAuthor:connected and players will require ports 80 and 443 to be open in order to communicate with BSN.cloud.  For non-connected scenarios such as Local File Networking, the port requirements are similar to the current requirements for BrightAuthor.
In addition to those requirements, the initial player provisioning process and BSN.cloud Control Cloud require access to these servers (by DNS):

  • *.bsn.cloud
  • *.brightsignnetwork.com
  • *.amazonaws.com
  • *.netsuite.com
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