Frequently Asked Questions
General Questions
- ★ BSN.cloud and BrightAuthor:connected FAQs
- ★ How do I display a YouTube video or playlist on my player?
- ★ How to display a Twitter Embeded Timeline feed on a BrightSign Player
- ★ How to choose a Series 3 model
- What training options does BrightSign offer?
- Is my BrightSign player 32-bit or 64-bit?
Operational
- How do I schedule a player to reboot at a particular day/time every week?
- How do I reboot a local player via Diagnostic Web Server (DWS)?
- How do I reboot a player located on the same local network via UDP command?
- How do I reboot a player via BrightSign Network?
- How do I play a YouTube playlist on my player?
- How do I play a YouTube video on my player?
Troubleshooting
- ★ How do I remotely reboot or restart my player?
- Previous OS and Firmware Releases
- Player cannot resolve domain names ending in ".local"
- Player cannot set time using NTP
- Testing a player to determine if it's non-operational and needs repair or replacement (RMA)
- Capturing a TCP Dump from the DWS
BrightSign Network
- I moved a player from one Group to another in the BSN Web UI and it did not apply
- How do I check the Autorun version of a BrightSign Network (BSN) group?
- Troubleshooting BSN Connectivity Issues
- BrightSign Network Maintenance Window
- How do I reassign a BrightSign Network subscription or pass to another player?
- How do I display a blank Live Data Feed field?
BrightAuthor General Questions
- How do I create a BrightWall with the BrightSign Network?
- What image transition effects are available in BrightAuthor?
- How long are BrightAuthor log files kept on the sd card?
- How do I delay an interactive switch until the end of the current video?
- How do I control the duration for each image in my MRSS feed?
- Custom: Accepting GPIO button presses and releases as button events
BrightAuthor Troubleshooting
- Published a presentation, now the player just keeps rebooting
- Unable to access a BrightSign at that IP address error message
- How do I update the autorun version of a BrightSign Network (BSN) group?
- Dynamic Playlist upload fails
- User Variables not appearing on the User Variables Webpage (LWS)
- BrightAuthor 4.6 Installer Failing
Support Pages
- BrightSign End-of-life (EOL) Policy
- Root CA Certificates
- BrightAuthor License Agreement
- BrightSign Network License Agreement
- BrightAuthor Release Notes
- Firmware Release Notes
Legacy BrightSign Models
- How do I rotate a Landscape video for Portrait Playback?
- The TD1012 power button doesn't seem to have any effect
- Demo content for TD1012 has black bars on the sides. How do I fix it?
- What resolution does the TD1012 use?
- Where can I find TD1012 demo content and BrightAuthor projects?
- What software and firmware do I need for the TD1012?
Appspace Support
BrightSign Network Enterprise Edition
BrightPlates
- Can't upload template file from Mac
- Example HTML for BrightPlates templates
- BrightPlates Documentation
- Quick start steps for BrightPlates
- Which player models support BrightPlates?
- Can I use BrightPlates with a non-1080p monitor?
BrightSign 4K
- What type of SD card should I use to play 4K video?
- Why does the 4K canvas appear as 1920x1080 in BrightAuthor?
- Is 4K video playback supported with H.264?
- What is the difference between HDMI 1.4 and HDMI 2.0?
- 4K Demo Content
- What 4K video profiles can XTx43/XDx33/4Kx42 players output over HDMI?