Frequently Asked Questions
General Questions: BrightAuthor:connected
- ★ BSN.cloud and BrightAuthor:connected FAQs
- ★ Can I do everything in the BrightAuthor:connected beta software that I can do in BrightAuthor?
- ★ Is there a Quick Start Guide to get a player connected to the BSN.cloud?
- ★ Is the web-based Chrome BrightAuthor:connected application exactly the same as the desktop application?
- ★ What is the Remote Diagnostic Web Server in BrightAuthor:connected?
- What is the difference between Device Setup, Device Activation, and Device Provisioning in BrightAuthor:connected?
How To: BrightAuthor:connected
- ★ How do I create a playlist in BrightAuthor:connected?
- ★ How do I create a BrightAuthor:connected Interactive playlist?
- ★ How to: Standalone setup with BrightAuthor:connected.
- ★ How to: Simple File Network setup with BrightAuthor:connected.
- ★ How to: Local File Network setup with BrightAuthor:connected.
- How do I add a Live Text item to my BrightAuthor:connected project?
Troubleshooting: BrightAuthor:connected
- How can I prevent read fatigue on a looping display?
- What happens if a BrightSign player loses its network connection?
- LSx22/HDx20 crashes when displaying a Live Text state
- Multiple audio/video file playback doesn't work
- BrightScript objects for JavaScript are not working
- Cross-fading doesn't work in Enhanced Audio zones
OS
- ★ Tips for the Fastest Support Response and Problem Resolution
- How do I play content on a BrightSign player?
- Previous OS and Firmware Releases
- What are the differences between Series 3 and Series 4 models?
- What is Simple File Networking?
- How do I perform a packet capture (PCAP) on my BrightSign player?
General Questions: BrightAuthor and BSN
- ★ 4K Demo Content for BrightAuthor
- ★ What is the Diagnostic Web Server?
- ★ What is the Brightsign Network?
- How do I check the Autorun version of a BrightSign Network (BSN) group?
- BrightSign Network Maintenance Window
- What is covered by the BSNEE support and maintenance contract?
How To: BrightAuthor and BSN
- ★ How do I display a YouTube video or playlist on my player using BrightAuthor?
- ★ How to display a Twitter Embeded Timeline feed on a BrightSign Player using BrightAuthor?
- ★ How do I create a video wall using BrightAuthor?
- How do I access my BrightSign Network (BSN) account if the administrator no longer works here or I inherited this account?
- How do I schedule a player to reboot at a particular day/time every week in BrightAuthor?
- How do I reboot a local player via Diagnostic Web Server (DWS) through the BSN?
Troubleshooting: BrightAuthor and BSN
- ★ How do I remotely reboot or restart my player?
- ★ Troubleshooting BSN Connectivity Issues
- ★ BrightAuthor fails to publish or save a project
- I moved a player from one Group to another in the BSN Web UI and it did not apply
- Published a presentation, now the player just keeps rebooting
- Unable to access a BrightSign at that IP address error message
Legacy
- HDMI-to-DVI adapter no longer works with my HDx10
- Can BrightSign players output component, S-Video, or composite video? (Legacy players)
- How do I rotate a Landscape video for Portrait Playback?
- The TD1012 power button doesn't seem to have any effect
- Demo content for TD1012 has black bars on the sides. How do I fix it?
- What resolution does the TD1012 use?
Support Pages
- BrightSign End-of-life (EOL) Policy
- Root CA Certificates
- BrightAuthor License Agreement
- BrightSign Network License Agreement
- BrightAuthor Release Notes
- Firmware Release Notes