Frequently Asked Questions
Appspace Support
General Questions
- ★ How to choose a Series 3 model
- Can I use a USB-to-Serial adapter to output serial from a BrightSign player?
- What version of NTP do BrightSign players use?
- How do I update my credit card information?
- What are the characteristics of video encoded on the player?
- What is the load order for storage devices?
Operational
- How do I download a plugin from GitHub?
- How do I display a webpage that requires a client certificate?
- How do I disable external storage interfaces?
- How do I view log output over serial?
- How do I use a custom splash screen?
- How do I use Adobe Media Encoder to create compatible H.264 video files?
BrightSign Network
- How do I reassign a subscription to another player?
- How do I display a blank Live Data Feed field?
- How do I play XDx30 presentations on XDx32 models?
- Err and Pwr flash in unison when setting up a player for BSN
- Why can't I see unit logs in the WebUI under the Current Usage tab?
- BrightSign player gets a 403 error when connecting to the BrightSign Network
BrightAuthor General Questions
- How do I create a BrightWall with the BrightSign Network?
- What image transition effects are available in BrightAuthor?
- How long are BrightAuthor log files kept on the sd card?
- How do I delay an interactive switch until the end of the current video?
- How do I control the duration for each image in my MRSS feed?
- Custom: Accepting GPIO button presses and releases as button events
Troubleshooting
- Player cannot resolve domain names ending in ".local"
- Player cannot set time using NTP
- Testing a player to determine if it's non-operational and needs repair or replacement (RMA)
- Capturing a TCP Dump from the DWS
- Remote Snapshot not working on BSN
- 1280x800x60p video exhibiting dropped frames
BrightAuthor Troubleshooting
- Dynamic Playlist upload fails
- User Variables not appearing on the User Variables Webpage (LWS)
- BrightAuthor 4.6 Installer Failing
- LSx22/HDx20 crashes when displaying a Live Text state
- Multiple audio/video file playback doesn't work
- Cross-fading doesn't work in Enhanced Audio zones
Legacy BrightSign Models
- How do I rotate a Landscape video for Portrait Playback?
- The TD1012 power button doesn't seem to have any effect
- Demo content for TD1012 has black bars on the sides. How do I fix it?
- What resolution does the TD1012 use?
- Where can I find TD1012 demo content and BrightAuthor projects?
- What software and firmware do I need for the TD1012?
BrightSign Network Enterprise Edition
BrightPlates
- Can't upload template file from Mac
- Example HTML for BrightPlates templates
- BrightPlates Documentation
- Quick start steps for BrightPlates
- Which player models support BrightPlates?
- Can I use BrightPlates with a non-1080p monitor?
BrightSign 4K
- What type of SD card should I use to play 4K video?
- Why does the 4K canvas appear as 1920x1080 in BrightAuthor?
- Is 4K video playback supported with H.264?
- What is the difference between HDMI 1.4 and HDMI 2.0?
- 4K Demo Content
- What 4K video profiles can XTx43/XDx33/4Kx42 players output over HDMI?
BrightSign iOS App
Support Pages
- BrightSign Network License Agreement
- BrightAuthor Release Notes
- Firmware Release Notes
- Privacy Policy
- BrightSign Support Overview
- Priority Support