I have an issue while trying to create a new user to a BrightSign Network. I get the pop-up box saying : "You can't create user 'XXX@XXX.com' because the folder with suche the name already exists in 'Users' directory. Try to remove it or move to other place.". Obviously, the network thinks it already has this user although I am sure it doesn't exist.
Is there a way to reset the User database or to "clear history" to be able to create this user? Or is there a place to find the "all-users" database to delete this ghost user?
Thank you very much,