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Presentation won't start on schedule

Hi all, I work at a state run World War 2 battleship museum.  We have two XD1032s we want to use for video presentations.  I can get them to run a presentation if I set the schedule to run every day all day.  As soon as I try to set the schedule to come on at 7:30 AM and turn off at 6 PM every day they just sit there like lumps, I have even set the start date to the day before and I have set it for the next day and waited until the next morning, nothing works.  The player setup has the time.brightsign box selected but it is like they don't know when to start.  Haven't seen anything in the documentation, videos or community to suggest what setting is wrong.  I really need these to manage themselves since we don't have the staffing to run around every morning and night turning things on and off.  The displays have a feature that will turn them off on loss of signal and back on again when the signal appears in the morning.

4 comments

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    ^UD\_$

    Terry,

     

    Do you know whether the players can access the time server?

    If you create a test presentation that puts the time on the screen, does it show the correct time.

    You could also connect to the diagnostic web page with a web browser, and confirm the correct time.

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    Terry Kuhn

    They can't.  At first I was setting them up as stand alone units.  I switched to local networked so I could publish and view them easier.  Even with the local networked setup I have them on a separate LAN switch to keep them off the state operated WAN system since the IT department frowns at unauthorized equipment.  We have a separate wifi system installed but I don't have wifi modules yet.  Eventually I think we will put them on a separate subnet of the wifi system and they could see a time server then.

    Do they have to have access to the time server to run?  There was nothing in the videos or manuals to indicate a stand alone unit had that kind of limitation.

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    ^UD\_$

    I cannot say for sure whether access to time server is a requirement.

    Playing presentations on a schedule does imply, allowing the players to synchronize their clocks...

    In the meanwhile, at least confirm via the diagnostics web server (DWS), that the date and time is correct.

    If date and time is incorrect, you can manually set it via the DWS, as shown in the screenshots included.

     

     

  • 0
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    Terry Kuhn

    DWS worked, thanks!

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