Getting tech support
I have searched the website all over and I have yet to find a phone number for tech support. There was a number listed for sales and I've called it 10 times and no one has answered. It gives an option to leave a message but no live person has actually answered the phone.
I am considering using some of these players in a commercial application that is extremely high profile and failure is not an option. If it goes well I could switch the entire company over to this for all future jobs. I need to talk to someone about the specifics to see which player will meet my needs. I also need to know without a doubt that I'm in the field trying to get the project finished that I can call tech support and get someone on the phone IMMEDIATELY to answer my questions. The send an email and wait 48 hours approach is not going to work when I have flown halfway across the country and I have two days to install and test the system.
In the past I have used Adtec, Alcorn McBride, Doremi and other HD players and I need to know that the tech support from Roku is at least on the same level as those companies. So far I am not impressed given that the only way to reach anyone is to send an email or post a message like this in an online forum. That is not the way for a business to handle tech support.
If I can't even get anyone on the phone when I'm interested in buying a product I don't have great hope that when my butt is on the line and I'm out on a jobsite that I am going to get the kind of support that I need. Where can I find a phone number for tech support and how can I actually get somone to answer the phone ???