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AutoSchedule.txt plays wrong file



There was a thread back in September with evandbrown titled 'Auto off/energy management' that appears not to have been resolved. I am having a similar problem and have some more information. I'm working with an HD810 with V3.1.73 firmware.

Sleep.bsp has the following lines:
videomode 1360x768x60p PowerSaveModeOn Wake.bsp has the following lines: videomode 1360x768x60p PowerSaveModeOff touch.csv is a touchscreen interactive script I created AutoSchedule.txt to run the following for testing purposes: */*/*-*-14:00 touch.csv */*/*-*-14:05 Sleep.bsp */*/*-*-14:09 Wake.bsp */*/*-*-14:10 touch.csv */*/*-*-14:15 Sleep.bsp */*/*-*-14:19 Wake.bsp */*/*-*-14:20 touch.csv */*/*-*-14:25 Sleep.bsp */*/*-*-14:29 Wake.bsp */*/*-*-14:30 touch.csv
The schedule continued the same pattern for the rest of the hour.

I modified autorun.brs to send the date/time and the script being played out the serial port and logged it. Here is what I got:

    Those two errors corresponded with the failure to turn on or play the interactive script. Note that both times, the error was in playing the previous script instead of the current one. I double checked that there were no problems in my schedule.

    So for some reason, the schedule is failing to read the correct filename into the fileName$ variable.

    I need to pack this up soon and send it to an installation in Hawaii so I'm really glad that I caught it before shipping. The client would not be happy and it would be extremely expensive for me to go over to try to fix it.

    Please help! Thanks

    Dick

    12 comments

    • 0
      Avatar
      Dick Trump


      I just noticed the flags in autorun.brs for logging and debugging, set those to true, and they confirm what I had seen with my own debug method.  I ran my test again and this time it only failed once in an hour, repeating the sleep.bsp at 39 minutes after the hour when it should have run wake.bsp.



      Something is obviously indexing to the wrong entry in the schedule.



      Dick
    • 0
      Avatar
      Dick Trump


      I'm getting concerned about this.  I posted this problem a couple of days ago and haven't received any kind of acknowledgement about it.  Am I the only one experiencing this problem?  No, because there was a thread back in September started by evandbrown with similar issues.



      I've continued testing and it is very inconsistent but happens often enough to be troubling.  This unit is going into a very high profile museum in Honolulu and I can't have it not turning on in the morning.  We have 2 other brand media players installed there.  One runs runs on a schedule much as I'm trying to do with the 810.  The other is able to be manipulated with our network based control system.  I need a solution for this that doesn't run the monitors 24/7.



      Someone, please help!
    • 0
      Avatar
      RokuLyndon


      Is it possible to get your files sent to <!-- e --><a href="mailto:support@brightsign.biz">support@brightsign.biz</a><!-- e -->, and I'll try and duplicate the problem you are seeing.



      Lyndon
    • 0
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      Dick Trump


      Do you need my video files?  They are about 325 MB
    • 0
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      RokuLyndon


      I shouldn't need the video files.
    • 0
      Avatar
      Dick Trump


      OK



      I'm catching a couple of fresh log files for you and will send in about 15 minutes.
    • 0
      Avatar
      Dick Trump


      I sent files.  Have you been able to duplicate the problem?



      Dick
    • 0
      Avatar
      Dick Trump


      Has there been any progress on this problem?  



      I will have to ship the unit out on 11/30 and I'm getting very nervous that this system is going to work properly when it arrives in Hawaii.  I won't be there, so it has to be right when it leaves my facility.
    • 0
      Avatar
      Dick Trump


      I ended up sending the system out using a workaround, but I'd still like to know if there is a fix for this problem.  I warned another potential user of this issue and it may have scared him off.  <!-- s:( --><img src="{SMILIES_PATH}/icon_sad.gif" alt=":(" title="Sad" /><!-- s:( -->
    • 0
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      Dick Trump


      Can I please have some kind of answer?
    • 0
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      RokuLyndon


      I believe there was a bug found in the processing of days. I'm checking for an updated autorun.
    • 0
      Avatar
      Dick Trump


      Any word on this issue?
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