I got a major problem installing HD210 models. It seems that the HDMI Output is HDCP protected, unfortunately that makes the signal unusable for my client. I only found one old post in the forums (which hasn't been answered) - is there a workaround? Do I just need one of the need models? Or another (older?) firmware? As everything else is ready for installation, this is really a bad thing as my client is getting a bit inpatient.
Date
Votes
16 comments
-
Romeo Hi Stefan,
HDCP is not (and never will be) supported on the HDx10 or HDx20 players. However it will be supported o the XD range players.
Sorry.
-
Stefan hi,
Does that mean the signal that comes out of my HD210s HDMI output is not HDCP encrypted? Because my customers technician is telling me that the reason why it is not working is that their network (in which we want to integrate the HD210) doesn't accept HDCP and he thinks that the HD210 outputs a HDCP signal (he tested their network and HDMI input by attaching a DVD-player, which worked fine - but he doesn't get any signal from the HD210).
So that means the HD210 should work, but the new XD range players won't? Or is it the other way around? Btw: I read that the XD range is available in december, but can I pre-order now so that they will be delivered as soon as they are available?
-
Romeo >Does that mean the signal that comes out of my HD210s HDMI output is not HDCP encrypted?
Exactly
>So that means the HD210 should work, but the new XD range players won't?
Exactly, you would have this issue with the XD player if the content was indeed HDCP encrypted.
>: I read that the XD range is available in december, but can I pre-order now so that they will be delivered as soon as they are available?
I don't see why not, especially if you want to be one of the first customers to get one!
Please check what resolution is being outputted by the HD210, if you’ve enabled the DWS check info tab the kernel log under the Log tab.
Check whether or not the outputted resolution (timing) from the HD210 is supported by the receiving HDMI device.
-
Stefan Thanks, I'll try different resolution settings. Another thing concerning the new XD range players: Will the output always be HDCP encrypted? If so, is there a reason for that? It mean. it would make sense if there is HDCP content via the HD1230s live HDTV input, but in a typicalsetting HDCP is rather distracting than helpful.
-
Romeo >Will the output always be HDCP encrypted?
No, the output will only be HDCP encrypted if the content is also HDCP encrypted..
-
Stefan It took me some time, but now I ordered a HD220 and installed it yesterday. Unfortunately with a similar result. I get a signal out of it but the video stutters. The signal is not directly implemented into their system, it first goes into a box that converts the HDMI signal from the brightsign into some other signal. I talked with the manufacturer of that box, he told me that he had tested it with a DVD-player and it worked fine. To understand what might be the problem, he would like to know, what kind of HDMI signal is outputted from the HD220. Is there any information on the web or could you give me some?
Thanks.
-
Alex To rule out the issue with your content please test a playback using our demo videos and images. You can download from this page: http://www.brightsign.biz/demos/
This FAQs talk about the supported type of content:
http://support.brightsign.biz/entries/143089-what-image-formats-does-the-brightsign-support
Verify you've updated the firmware on the HD220 to the latest version available at support site. Currently, it's version 4.2.36.
-
Stefan Hi,
I did all that, but that doesn't really help. Its not a problem caused by the BrightSign (as far as I know), it's more about the signal processing afterwards. The guy, who build that system was asking me if there is any technical paper about HDMI version and so on is used.
-
Stefan I once again talked to the technican and he thinks there might be a problem with the framerate. I am in Europe, so I am now using 1080 50p (I already tested 50i with the same result - the video stutters). So is there a reason why I can't create 25p projects? (30p is available but no 25p)
-
Lyndon THere's no native 25p output on any of the units. THe 20 series has 30p and 24p in addition to 29.97p. If you drop down to 720p, does the problem exist there as well?
-
Alex What encoder are you using? Have you tried playing any of our sample content, and does that stutter?
If the content is 25p, then normally it would look best at 50p or 50i but they aren't native resolutions. The unit supports 50p but it isn't native output format. So, the unit is manipulating the signal which some displays show with flicker.
Test playback with the following resolutions: 1360x768 or 1280x720.
For 1920x1080, the HD220 has native support for 1920x1080x24p, 1920x1080x29.97p and 1920x1080x30p.
If your display supports any of them, for example 1080x27.97p, then good solution would be to change the content to 29.97p, and try that output.
-
Stefan Hi,
Thanks. I'll try that. What is the native support for 720 than?
-
Stefan I tried 720 50p and I still got the same problem: Audio is okay, but the Video stops about every second for a short moment (0,3 sec. or so). After that I tried 29,97fps which wasn't recognized by the system at all, and finally 30p: and it worked, no stuttering video or audio. Everythings good. It worked for some time, but the system didn't get any signal anymore. That might be a problem of the system and not something related to brighsign.
So thanks, now I know that the problem is caused by the nativ framerate. The system is expecting somthing like 25p or 50p, BrightSign outputs 30p. I'll buy a HDMI2HDMI framerate converter and try that.
Will there be other native framerates supported in future versions (XD-Line?)?
-
Lyndon I believe so, on the xd question, but need to check. I know I've asked about resolutions, but don't think I've checked into native frame rates. It will support 50p and 60p natively for 1080. I don't know if 25p made the list for 1080.
-
Stefan Is 25p supported for 720 in the XD-Players?
-
Lyndon I don't see this in the list, only 50p, 60p, and 59.94p...
Please sign in to leave a comment.