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Video won't play

I can't get full screen videos to play on my brightsign xt1143 (screen set up in portrait orientation).  Other size videos play fine, but when I upload a presentation witha full screen video to this box, it remains frozen on the first frame of the video.  Here are my render settings - I believe they are all within your specs...what am I doing wrong?

4 comments

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    Kenan Pekoz

    incidentally, it plays fine when I click preview in BA, but screen remains frozen.

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    Bright Scripters info[at]brightscripters.com

    Your bitrate may be borderline high.

    Handbrake can give you the result that you need, and choosing h.265 can produce smaller files, as the bit rate is lower for the same quality.

    Here are some guidelines and compatibility info:

    https://brightsign.zendesk.com/hc/en-us/articles/218065137-Supported-video-formats-and-codecs

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    Kenan Pekoz

    Thanks for your help - I rerendered with these settings and video still isnt playing.  Just frozen on the first frame.  Is there any other way to troubleshoot this?  Any more thoughts?  

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    Alfonso Descalzo

    Hi Kenan,

     

    Did you finally got it?

     

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