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How to play videos in 3840x600px

Hi,

I got some issues, playing video files in 3840x600px with the XT1143.

Firmware was updated, I'm using the latest bright sign author, where I can only set 1920x768 as resolution. If I place my videofile (3840x600px) the preview works fine. But connected to the XT1143 and the LG Monitor (86BH5C 86") the player shows no picture. I tried to test that with 2 zones: in one I placed a JPG file, in the second the Video file and the XT1143 showed the JPG but no Video.

Also to run the Video witout using the bight sign author, but a script doesn't work.

If I reduce the resolution of the videofile to a half (1920x300px) the Video is shown - but I would like to see it in full resolution.

Is there a Special hint, to Play videofiles in that resolution?

Thanks a Million!

Oliver

12 comments

  • 0
    Avatar
    Lyndon

    are you trying to play the video in its full resolution? You can set brightauthor to output 3840x600 as the resolution. Is that not what you're trying to do? 

     

    The layout under edit, layout only goes up to 1920x1080 but that doesn't constrict video playback. It's just a limit of the brightauthor unit currently. 

  • 0
    Avatar
    Oliver Baumann

    Thanks for your help, Lyndon.

    Yes, I set the output to 3840x600. If I place a Picture in an area, it is shown - that seems to work. But if the video file is that resolution, it doesn't play it. It seems like there would be nothing, you just see the background...

    Thanks and greets!

    Oliver

  • 0
    Avatar
    Michael Combs

    Oliver, you are seeing the same as me. I have a XD1033 connected to a single 86BH5C and I can only get a simple JPG image to show in the center. I have the resolution in BA 4.7 set to 3840x600 60p and the latest FW updates. I have attempted video and images without success. The only time I have seen a video play is with 1/4 of the video showing in the very upper right corner. 

    Let me know if you have any success.

  • 0
    Avatar
    Lyndon

     

    Please send a link to support@brightsign.biz to the video you are trying to play, if possible. we can test on our end. 

  • 0
    Avatar
    Michael Combs

    OneDrive link sent.

     

  • 1
    Avatar
    Oliver Baumann

    Any News, hints to the Problem?

    Thanks

    Oliver

  • 1
    Avatar
    Oliver Baumann

    Hello everybody,

    did anyone has success with playing in full resolution till now?

    Thanks

    Oliver

  • 0
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    JRB Technical

    Is this still not working???

    I have a potential project coming up, would be nice to know that it works like it should. Unfortunately it seems that it doesn't work.

  • 0
    Avatar
    Lyndon

     

    I know of multiple installs using 3840x600 content both as standalone projects and also as brightwalls. I don't know if this particular issue was introduced in brightauthor 4.7. 

    I looked up Michael's case notes and the last comment I saw indicated the following was tested and should work for Michael's problem. It looks like when you built a project in 4.,7, the layout setting was incorrect. Changing it to 1920x300 in the layout view allowed the video to playback normally. A fix was expected in brightauthor 4.7.1.x, after the 4.7.1.12 release. 

     

    1) Create a new Presentation
    Model: XT243
    Resolution: 3840x600x60p
    Fullscreen Template
    2) Go to Layout
    3) set Size is W: 1920, H:300
    4) Add Video to Playlist
    5) Publish to player

    The above workaround will display the video as expected on a XD233

     

     

  • 0
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    Michael Combs

    Thank you Lyndon. Yes this will work but the resolution loss is evident. I created a infographic with moving animation for the 3840x600 res and then converted in Adobe Premier to the 1920x300 format. It does work but it is evidently lower quality.

    Will this "bug" be resolved in future FW?

  • 0
    Avatar
    Lyndon

     

    if you can send me a sample video, I'll qa to run a test. You should be able to playback without any loss of detail.  Our da department has one of these screens.  You can send the link via a support ticket. 

     

  • 0
    Avatar
    Lyndon

    Micahael, the directions you were sent didn't intend for you to change the video, just change the layout settings in brightauthor. the video should have remained the same.

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