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LS424 scanned videos not playing

I am using LS424 model and my firmware is 8.0.17 , Rrightsign author version is  4.7.2.5 When I try to scan a barcode it has to play a video. But for this player, the video is not playing. I tried the same code and files with LS423 and it works like charm. Here the home page videos are playing fine. Instead of a video, if I put an image , then its working. Please give me a solution.

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    Sandeep Nag M
    Check the below log
     
    [  723.897] BSPLAY: Container: MP4;Video: H264[1 (prog 0 PCR 0)]: 1280x800 1.60; 8bpp 60.00 FPS;Audio: AAC[2 (prog 0, PCR 0)] 2 channels 48000Hz Duration: 27349ms; Ref PTS: 0; File: "/storage/sd/pool/4/1/sha1-4fefe5a85d3e07568304cf081bb4699d720b5241" O player [0] 0x7f141ae3f0
    [  723.897] Playing: /storage/sd/pool/4/1/sha1-4fefe5a85d3e07568304cf081bb4699d720b5241
    [  723.897] Overriding: Audio output was set to compressed, but codec 3 is PCM only.
    [  723.897] Overriding: Audio output was set to compressed, but codec 3 is PCM only.
    [  723.897] VideoDecoder::Open stream_tsm 0
    [  723.898] Failed to find a video decoderFireEvent 28 RESOURCESHORTAGE (line 1052) web player_id 0
    [  723.898] TIME: PlayFile = 0.001456
     
     
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