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HD223 - startup takes 2 minutes?

Hello - I have 2 HD223's sync'ed to play two videos.  There are 6 video time code actions where they output stuff on the GPIO (#1), I have 4 inputs on #2.  It takes 2 minutes for the system to be ready to start?

15 comments

  • 0
    Avatar
    Lyndon

     

    I don't know what you're saying. Your players take 2 minutes from power to start playback? Or are you seeing this two minute delay elsewhere? what firmware are you testing with?

  • 0
    Avatar
    Randy Tirazona

    Yes - 2 whole minutes from powering up to be ready to play (accept input).

    2 - HD 223's synchronized to play together - both different videos. There are 6 video time code actions to turn on things at various times.  1st player Master, plays 'front video.'  The 2nd player is slave and plays "rear video."  Player 1 takes input from push buttons - spanish, english, reset.  2nd player outputs to lamps/LED's via relay.  Not seeing this anywhere else.  I presumed the delay is in the systems 'preloading' the 6 video time codes to be sync'ed.

    Firmware: 8.0.33 via BrightAuthor 4.1.0.5

  • 0
    Avatar
    Lyndon

     

    No, preloading a video takes a  fraction of a second.  

     

    Let's assume for the moment it has nothing to do with the content. There was an 8.0 bootup bug where start can take longer than expected on some networks. But, that startup time was more exaggerated than what you're reporting. Please try updating to firmware 8.0.48 which includes that startup fix, and see if the problem remains.

     

    If it does remain, then it would be helpful to see the log from the currentlog folder on the sd card so we can see if the unit is booting, and starting the log normally. There should be timestamp in the log. 

  • 0
    Avatar
    Stephan Brunner

    Hi,

    Same problem here. I tried it with 2 firmware versions on a hd224. It seems to appear (at least) when the brightsign is connected to a standalone network without a internet connection or dhcp Find the 2 logs below.

    Thanks!

    Stephan

     

    -----------------------------------------------------------------------------------------------

    With FW 8.0.127:

    [ 63.186] [INFO]: JS.Supervisor : INFO Active interface found

    [ 119.429] [INFO]: JS.Supervisor : ERROR fallover connection retry: There was an issue connecting to https://certs.brightsignnetwork.com/features/api/v1/features?serial=44D9A9001028. Error -6. (attemptsLeft=9)

    [ 125.431] [INFO]: JS.Supervisor : INFO Active interface found

    [ 146.398] [INFO]: JS.Supervisor : ERROR fallover connection retry: There was an issue connecting to https://certs.brightsignnetwork.com/features/api/v1/features?serial=44D9A9001028. Error -6. (attemptsLeft=8)

    [ 152.400] [INFO]: JS.Supervisor : INFO Active interface found

    [ 156.593] NetworkTime: Failed: DNS lookup failed

    [ 177.974] [INFO]: JS.Supervisor : ERROR fallover connection retry: There was an issue connecting to https://certs.brightsignnetwork.com/features/api/v1/features?serial=44D9A9001028. Error -6. (attemptsLeft=7)

    [ 183.976] [INFO]: JS.Supervisor : INFO Active interface found

    [ 183.976] [INFO]: JS.Supervisor : ERROR fallover connection retry: Something is causing the retry process to exceed its maximum duration. Aborting now.. (attemptsLeft=0)

     

    -----------------------------------------------------------------------------------------------------------

    With FW 8.1.69:

    [ 26.661] JS.Supervisor : Starting supervisor version {"major":1,"minor":2,"patch":24}
    [ 28.212] JS.Supervisor : INFO Constructing fail safe service, with [object Object]
    [ 28.214] JS.Supervisor : Service configure-bootstrap : Loading version {"major":0,"minor":0,"patch":0} (Standalone)
    [ 28.279] JS.Supervisor : Service internal-garbage-collector : Loading version {"major":1,"minor":0,"patch":0} (Standalone)
    [ 28.280] JS.Supervisor : Service internal-watchdog : Loading version {"major":1,"minor":0,"patch":0} (Standalone)
    [ 28.309] JS.Supervisor : Service internal-test : Loading version {"major":1,"minor":0,"patch":0} (Networked)
    [ 28.309] JS.Supervisor : Service internal-test-fail : Loading version {"major":1,"minor":0,"patch":0} (Networked)
    [ 28.310] JS.Supervisor : Service configure-device : Loading version {"major":1,"minor":0,"patch":0} (Standalone)
    [ 28.345] JS.Supervisor : Service api-bridge : Loading version {"major":1,"minor":0,"patch":0} (Standalone)
    [ 28.459] JS.Features : INFO bacon flag set by registry : true
    [ 28.526] JS.Supervisor : INFO Active interface found
    [ 28.568] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=10)
    [ 34.570] JS.Supervisor : INFO Active interface found
    [ 34.585] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=9)
    [ 40.587] JS.Supervisor : INFO Active interface found
    [ 40.600] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=8)
    [ 42.032] dhcpcd[1119]: eth0: probing for an IPv4LL address
    [ 46.602] JS.Supervisor : INFO Active interface found
    [ 46.615] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=7)
    [ 46.830] dhcpcd[1119]: eth0: using IPv4LL address 169.254.122.118
    [ 46.830] dhcpcd[1119]: eth0: adding route to 169.254.0.0/16
    [ 46.832] dhcpcd[1119]: eth0: adding default route
    [ 46.839] JS.Features : The network interface eth0 has been connected via hotplug.
    [ 46.841] IP:eth0 IPV4LL ip=169.254.122.118 nm=255.255.0.0 gw= domain= dns=
    [ 46.841] JS.Supervisor : INFO Active interface found
    [ 46.858] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=10)
    [ 52.616] JS.Supervisor : INFO Active interface found
    [ 52.630] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=6)
    [ 52.860] JS.Supervisor : INFO Active interface found
    [ 52.873] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=9)
    [ 56.333] NetworkTime: Failed: DNS lookup failed
    [ 58.632] JS.Supervisor : INFO Active interface found
    [ 58.645] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=5)
    [ 58.875] JS.Supervisor : INFO Active interface found
    [ 58.889] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=8)
    [ 64.647] JS.Supervisor : INFO Active interface found
    [ 64.660] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=4)
    [ 64.891] JS.Supervisor : INFO Active interface found
    [ 64.905] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=7)
    [ 70.662] JS.Supervisor : INFO Active interface found
    [ 70.676] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=3)
    [ 70.907] JS.Supervisor : INFO Active interface found
    [ 70.920] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=6)
    [ 76.677] JS.Supervisor : INFO Active interface found
    [ 76.691] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=2)
    [ 76.922] JS.Supervisor : INFO Active interface found
    [ 76.936] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=5)
    [ 82.693] JS.Supervisor : INFO Active interface found
    [ 82.707] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=1)
    [ 82.937] JS.Supervisor : INFO Active interface found
    [ 82.950] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=4)
    [ 88.709] JS.Supervisor : INFO Active interface found
    [ 88.722] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=0)
    [ 88.724] JS.Supervisor : Service configure-process : Loading version {"major":1,"minor":0,"patch":0} (Networked)
    [ 88.746] JS.Supervisor : Service bacon-runner : Loading version {"major":1,"minor":0,"patch":0} (Standalone)
    [ 88.777] JS.system runner : INFO Stopping httpd
    [ 88.800] JS.Supervisor : Service token-services : Loading version {"major":1,"minor":0,"patch":0} (Networked)
    [ 88.804] JS.token services : INFO Could not exchange tokens as no network connection is present
    [ 88.941] httpd caught exception: ReadPidFile:httpd: No such file or directory (2)
    [ 88.951] JS.Supervisor : INFO Active interface found

  • 0
    Avatar
    Lyndon

     

    which firmware releases have you tried? The latest 8.0.146? or the beta 8.1.69?  I know the boot time is slower with no network connection. I do also know earlier 8.0 releases took longer. Please confirm which builds you're testing with. 

  • 0
    Avatar
    Stephan Brunner

    With two different FW versions as state above the seperate logs: 8.0.127 (120s) and 8.1.69 (60s)

    A workaround via disable some functionallity would be also helpful. We need network for automation purpose, but often don't have an internet connection available (old castles, security issues, ...)

    Thanks!

  • 0
    Avatar
    Lyndon

     

    On the slow boot, this happens even if there's a script or playlist on the card to playback content? Or is this boot with no playlist/script? or boot with content, but no playlist or script? 

  • 0
    Avatar
    Stephan Brunner

    I'm not sure. It happend for sure with a script ready to be played, as it happens a lot when we use the players when they are ready to be installed. We almost don't use the player without a script, but I guess I've experienced that case too.

    ...but I guess it should be independent of the precense of a script anyway as it is before the script is loaded, right? It could be dependend of some settings of cause.

  • 0
    Avatar
    Stephan Brunner

    This is still an issue. Just happend with a HD1024 and BrightSignOS 8.1.x.

    Would be great if that could be fixed in a future firmware update.

    Thanks!

  • 0
    Avatar
    Stephan Brunner

    Seems to be a monologue, but anyway, still annoying for us and still hoping for a fix:

    Happening on 8.2.35.4 and 8.2.42 beta too

    But some different output now on the log, see below.

    I tried some workarounds without any sucess:

    - fiddeling with registry section "networking" (flipping booleans, clearing urls, ...)

    - clearing or changing dns

    - factory reset

     

    Thanks for any help!

     

    [ 53.171] JS.Features : ERROR Features payload could not be retrieved from https://certs.brightsignnetwork.com/features/api/v1/features?serial=44D95T003879': Failed to connect to certs.brightsignnetwork.com port 443: Connection timed out
    [ 53.172] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=10)
    [ 59.175] JS.Supervisor : INFO Active interface found
    [ 82.989] JS.Features : ERROR Features payload could not be retrieved from https://certs.brightsignnetwork.com/features/api/v1/features?serial=44D95T003879': Failed to connect to certs.brightsignnetwork.com port 443: Connection timed out
    [ 82.990] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=9)
    [ 88.991] JS.Supervisor : INFO Active interface found
    [ 112.801] JS.Features : ERROR Features payload could not be retrieved from https://certs.brightsignnetwork.com/features/api/v1/features?serial=44D95T003879': Failed to connect to certs.brightsignnetwork.com port 443: Connection timed out
    [ 112.801] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=8)
    [ 118.803] JS.Supervisor : INFO Active interface found
    [ 142.613] JS.Features : ERROR Features payload could not be retrieved from https://certs.brightsignnetwork.com/features/api/v1/features?serial=44D95T003879': Failed to connect to certs.brightsignnetwork.com port 443: Connection timed out
    [ 142.613] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=7)
    [ 148.615] JS.Supervisor : INFO Active interface found
    [ 171.423] NetworkTime: Failed: SNTP request timed out
    [ 172.424] JS.Features : ERROR Features payload could not be retrieved from https://certs.brightsignnetwork.com/features/api/v1/features?serial=44D95T003879': Failed to connect to certs.brightsignnetwork.com port 443: Connection timed out
    [ 172.425] JS.Supervisor : ERROR fallover connection retry: undefined. (attemptsLeft=6)
    [ 178.426] JS.Supervisor : INFO Active interface found
    [ 178.426] JS.Supervisor : ERROR fallover connection retry: Something is causing the retry process to exceed its maximum duration. Aborting now.. (attemptsLeft=0)

     

     

  • 0
    Avatar
    Nick Young

    I've had the same. I've not managed to establish why the players can't reach that address though. I moved to a different VLAN and the player decided it could access the address after all. I put it down to our network configuration, though I know for sure that the address would have been reachable from the previous VLAN. I know everything is cloud first these days, but I'm not 100% sold on it!

  • 0
    Avatar
    Stephan Brunner

    @Nick Yes, with a proper network we don't have any issues, but we often work with standalone networks due to security restrictions or other technical difficulties.

  • 0
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    MustangAce

    The XD4 with v8.2.35.4 seems to have this issue as well.

  • 0
    Avatar
    Lyndon

    It's possible to set a registry flag so that the player doesn't keep trying to reach that address. It would try once at boot, and then not make any additional attempts. If you email support, I can send a script to set the registry flag, and you can then test to confirm it resolves the issue. 

  • 0
    Avatar
    Stephan Brunner

    A workaround is to add a registry entry called "bsnce" to the "networking" section and set it to false. I guess that disables the BrightSign network function (B-right S-ign N-etwork C-onnection E-nabled):

    section = CreateObject("roRegistrySection", "networking")
    section.Write("bsnce", "false")
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