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LG88BH7D and XT244

Hello, trying this in the general forum in case anyone has had a similar issue. Has anyone used an XT244 with an LG88BH7D Ultrastretch screen, the resolution (3840 x 1080?) seems to be supported but I am getting a blank screen. What am I doing wrong?

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    Lyndon

     

    I haven't seen this model listed in any customer reports. You should be best with the latest firmware. are you using brightauthor? Do the logs from the player report any errors playing back? 

     

    It could be a timing issue where the timing info we're using for that resolution doesn't match up with what that display requires. 

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