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BrightAuthor doesn't support 1920 X 1200??

I'm running into an issue with BrightAuthor not supporting resolution of 2 of my files. 

I set my config to 1920 x 1200 and I Keep getting the following error.

How do I account for this?

3 comments

  • 1
    Avatar
    Monica Knutson

    Looks like that one isn't in the list of supported video resolutions:

    1920x1080x24/25/29.92/30/50/59.94/60p,
    1920x1080x50/59.94/60i,
    1600x1200x60p,
    1440x1050x60/75p,
    1440x900x60/75p,
    1360x768x60p,
    1280x1024x60/75p,
    1280x960x60p,
    1280x800x60p/75p,
    1280x768x60p,
    1280x720x50/59.94/60p,
    1024x768x60p,
    800x600x60/75p,
    720x576x50p/50i,
    720x480x59.94/60p/60i,
    640x480x60p

    You are likely able to have a "canvas" of 1920x1200 but the video container may not be supported at that resolution.

    Cheers,
    Monica

  • 0
    Avatar
    Allen H. Porter

    Have you verified that the source file is correct?

  • 1
    Avatar
    Brandon

    As Monica noted, the output (canvas) resolution may be larger or smaller than the video file's resolution.

    For an XT243 videos with resolution greater than 1920x1080 (in either dimension) need to be encoded as H.265 (HEVC), not H.264 (AVC)

    More in https://brightsign.zendesk.com/hc/en-us/community/posts/360037948194/comments/360009976553

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