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BrightAuthor doesn't support 1920 X 1200??

Nate Balcom

December 26, 2019 16:57

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I'm running into an issue with BrightAuthor not supporting resolution of 2 of my files. 

I set my config to 1920 x 1200 and I Keep getting the following error.

How do I account for this?

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3 comments

• 1
  
  Monica Knutson December 26, 2019 18:13

  Looks like that one isn't in the list of supported video resolutions:

  1920x1080x24/25/29.92/30/50/59.94/60p,
  1920x1080x50/59.94/60i,
  1600x1200x60p,
  1440x1050x60/75p,
  1440x900x60/75p,
  1360x768x60p,
  1280x1024x60/75p,
  1280x960x60p,
  1280x800x60p/75p,
  1280x768x60p,
  1280x720x50/59.94/60p,
  1024x768x60p,
  800x600x60/75p,
  720x576x50p/50i,
  720x480x59.94/60p/60i,
  640x480x60p

  You are likely able to have a "canvas" of 1920x1200 but the video container may not be supported at that resolution.

  Cheers,
  Monica

• 0
  
  Allen H. Porter December 26, 2019 18:14

  Have you verified that the source file is correct?

• 1
  
  Brandon December 26, 2019 21:42

  As Monica noted, the output (canvas) resolution may be larger or smaller than the video file's resolution.

  For an XT243 videos with resolution greater than 1920x1080 (in either dimension) need to be encoded as H.265 (HEVC), not H.264 (AVC)

  More in https://brightsign.zendesk.com/hc/en-us/community/posts/360037948194/comments/360009976553

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