BrightAuthor connected and Video FIle MP4

I tried to use an uploaded MP4 Video FIle in my presentation but after assigning it in zthe presentation and the file starts to download to the player...after 100% it resets to -1% and starts new. Where could be the problem?

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    please post or send us a copy of the log tab in the player. what firmware is on the player? we need to see what errors are being reported in the log. what sd card (brand/size) is in the player? Wjen logged into the unit, the sd card shows up? 

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