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XD 1132 serial connection issues

I am using a brightsign XD1132 and I would like it to receive messages from my pc using MAX Msp. I am using a Rs-232 cable with a usb-to-rs232 converter to connect the brightsign to my laptop. 

I am using the default serial port preferences for the brightsign. however I can't seem to receive or send any data through the serial port. I tried using Putty and Hercules to track incoming data through the serial port but nothing is going through. I am using a simple send string message in Brightauthor to send a test string over Serial. 

What could be going wrong? 

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