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Twitter Feed Causing Black Screen

Hello,

We're having recent issues with our Live Twitter Feed on our BrightSigns... Loading the Twitter Feed HTML now causes our BrightSigns to crash to a black screen shortly after. We used the tutorial here to set up the feed: https://brightsign.zendesk.com/hc/en-us/articles/115000616273-How-to-display-a-Twitter-Embeded-Timeline-feed-on-a-BrightSign-Player-using-BrightAuthor-

We've made no changes to the HTML file since the initial set up. Please see below for the code. Please assist. Thanks!

<html>
<head>
<meta charset="utf-8">
<title>Twitter Scroll up and down for BrightSign Player</title>
<meta name="viewport" content="width=device-width, initial-scale=1">

<!-- Place favicon.ico in the root directory -->
<!-- <link rel="stylesheet" href="css/normalize.css"> -->
<style>
html,body{ margin:0; padding:0; height:100%; width:100%; }
#vertical-scroll {
animation: GoUp 60s infinite;
margin-left: 20%
}

@keyframes GoUp {
0% {
transform: translate3d(50px, 0px, 0px);
animation-timing-function: ease-in;
}
50% {
transform: translate3d(50px, -1500px, 0px);
animation-timing-function: ease-out;
}
100% {
transform: translate3d(50px, -3000px, 0px);
}
}
::-webkit-scrollbar {width: 0px;height: 0px;}
</style>


<!--<link rel="stylesheet" href="css/GoDown.css">-->
<!--<script src="js/vendor/modernizr-2.8.3.min.js"></script> -->
</head>
<body>
<div id="vertical-scroll">
<a class="twitter-timeline tw-align-center" href="https://twitter.com/LL_Products">Tweets</a>
<script async src="http://platform.twitter.com/widgets.js" charset="utf-8"></script>

</div>
</body>
</html>

3 comments

  • 0
    Avatar
    Brandon

    OS 8.1.69 doesn't like Twitter

    Try rolling back to 8.0.146
    https://brightsign.zendesk.com/hc/en-us/articles/360015198753-Previous-OS-and-Firmware-Releases

    _________________________________________________________________________

    Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket.

  • 0
    Avatar
    Ryan Graham

    Brandon,

    Thanks for the reply! We actually had to upgrade our firmware due to some major issues last month with the BrightSigns not pulling in new presentations. Currently, we use Simple File Networking and store the presentations on a central server. Rolling back our firmware really isn't an option since it will bring back those issues. Do you know if there's anything else we can try?

    Thanks,

    Ryan

  • 0
    Avatar
    Brandon

    @Ryan - Please open a support ticket.

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