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Resolution problem

Hello, 

I have a video that has a resolution of 2048x1024, I'd like to play it on my brightsign. Could anyone help me figure out how to convert it so that it plays? I guess it will have to have black bars at the top and bottom, which is fine.

Many thanks in advance.

2 comments

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    Avatar
    Brandon

    The necessary conversion will depend on what player model you have since your video is larger than 1920x1080 HD, so it will require a player that supports 4K video file playback.

    See this article for specifications:
    http://support.brightsign.biz/hc/en-us/articles/218065137-kid-video-formats-and-codecs-do-BrightSign-players-support-

    If you use BrightAuthor or BrightAuthor:connected, the zone's View Mode will determine how the video appears within the zone.

    BrightAuthor/BA:connected cannot convert video.

    However, some third-party CMSes will do the work of converting the video to a format compatible with the player, so if you are using a third-party CMS to manage your content, check its capabilities.

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  • 0
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    sam

    Many thanks for your reply!

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