Hello,
I have a video that has a resolution of 2048x1024, I'd like to play it on my brightsign. Could anyone help me figure out how to convert it so that it plays? I guess it will have to have black bars at the top and bottom, which is fine.
Many thanks in advance.
The necessary conversion will depend on what player model you have since your video is larger than 1920x1080 HD, so it will require a player that supports 4K video file playback.
See this article for specifications:
http://support.brightsign.biz/hc/en-us/articles/218065137-kid-video-formats-and-codecs-do-BrightSign-players-support-
If you use BrightAuthor or BrightAuthor:connected, the zone's View Mode will determine how the video appears within the zone.
BrightAuthor/BA:connected cannot convert video.
However, some third-party CMSes will do the work of converting the video to a format compatible with the player, so if you are using a third-party CMS to manage your content, check its capabilities.
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Many thanks for your reply!