BA Connected - Can't add Sync event

Using BA Connected 1.6.2 on a mac and always get an error when trying to add a sync event to a video (or still image). " The Synchronize event is only supported when the target is an image or video. CanAddEventToMediaStarte:invalid targeMediaSatet ID"


Tried new presentation, different image & video files, nothing works.


Massive bug?

1 comment

  • 0

    What is the event transitioning to?
    A Synchronize event needs to transition to the video or image.  The event itself can be placed other state types like an Event Handler, Live Text, etc, but the target needs to be the video or still image that should be played in sync with the other players.


    Friendly reminder, the community forum is intended for user-to-user discussion.  It is not regularly monitored. For troubleshooting problems and to ensure a timely answer from a BrightSign representative, please submit a support ticket.

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