Hello,
I'm trying to get audio out of the USB-C port of an LS4.
I have a USB-C to phono cable, but can't get any audio out. Is there something I'm not doing, that I would have to do in Bright Author?
All I'm doing is putting one video file on the micro SD card to play on a loop, so I was wondering if I can keep things this simple...
Many thanks in advance,
Sam
Hi Sam,
In BrightAuthor, ensure that your Zone properties are using the Analog Out. There is a tickbox on the dialog panel.
Also, are you using the BrightSign USB-C to 3.5mm audio cable or a different manufacturer?
You will need to reboot the device once you plug in the USB-C to 3.5mm adapter so the hardware boot recognizes the switch.
Hope this helps!
Cheers,
Monica
Hi Sam,
maybe your problem is already solved, but I would recommend to test the audio over the HDMI output before checking the USB-C to audio cable for this reason: I have tested a video file also on a LS424 player and in BrightAuthor preview the video was good and I had a pretty good sound. Then I pushed the content onto the BrightSign player (Simple File Networking) and the video was displayed, but no audio to hear. The reason was: I used a setting in my video editing software to create a .mov file and this file could be played with audio on my computer, but the BrightSign device was not playing back the audio. When I created the same video as a .mp4 file it was working properly with audio also on the BrightSign player. I can't tell you why... So like Monica recommended: Buy a cable for audio output from BrightSign, then it should work with the Zone Setting to analog audio. And don't forget: It is not possible to get USB and audio out at the same time from USB-C.
Best wishes - Nikolai Schnarz
