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BA Connected Script Issue

Something is happening when I use BA Connected and BSN Cloud to attach the virtualKeyboard to the presentation and it's not working.  It does not appear to be loading the support files to the device correctly.

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    Lyndon

     

    We need more information to help. Do you have logs from the player's log tab? do you have a any logs from the javascript console showing any errors? Can you send support a link to your presentation and assets so we can test and see what you're seeing. 

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